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customer experience specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detail-oriented Accounting Assistant bringing 3 years of experience in the accounting landscape. Skilled in account management, expense reports and invoice reconciliation. Hard-working and proactive with solid foundation of trustworthy and dependable performance. Resourceful Financial Analyst with progressive financial industry experience across auditing, financial controls, budgeting, accounting and tax specialties. Strong leader with excellent motivation and communication skills to build and manage high-performing teams.

Skills
  • Experience in scheduling software
  • Microsoft Suites (Excel, Word, Outlook, PowerPoint)
  • Technical support background
  • Computer maintenance
  • Knowledge Of multiple information systems
  • Kronos
  • Monitoring field personnel
  • Adjusting routes
  • Processing orders
  • Data entry
  • Schedule coordination
Experience
Technician Support/ Dispatcher, 08/2016 to Current
Powersouth Energy CooperativeSebring, FL,
  • Utilize Interactive Troubleshooting Guide (ITG) for proper troubleshooting steps.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Interact with technicians via phone and task messaging to answer questions and provide information.
  • Add, change or reorder customer equipment, reboot remote equipment, and create work order and task code modifications in the biller system, confirm billing changes with customer, as needed.
  • Accurately disposition call and/or task reasons and resolutions, utilizing appropriate dispositioning tool.
  • Complete basic order modification and troubleshooting with field technicians on all product lines.
  • Recognize escalation points to ensure efficient and outstanding customer service.
  • Support real-time service verification, ensuring quality levels, using internal tools.
  • Support field technician activations and troubleshooting by utilizing department tools and systems as well as field tools. Provide education to field technicians on effective use of field tools to enable self- service.
  • Responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer appointments.
Administrative Clerk, 01/2015 to 08/2016
Chapters Health SystemCity, STATE,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Troubleshot and resolved problems with programs and systems.
  • Collected, organized and input information into digital database.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Identified product usage in business history and based minimum and maximum inventory levels on those needs.
  • Developed and maintained training materials and benefits packets for new hires.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Department Secretary , 02/2013 to 10/2014
Memorial Hospital WestCity, State,
  • Greet patients upon arrival, sign them in and obtain any additional paperwork they may need to fill out electronically.
  • Organize office.
  • Assist in answering incoming calls and redirect them or schedule appointments.
  • Check, sort and forward emails.
  • Monitor and review patient schedules for next day office appointments.
  • Maintaining cleanliness of waiting room and IV Lounge.
Education and Training
High School Diploma: , Expected in 06/2012
West Broward High School - Pembroke Pines, FL
GPA:
Associate of Arts: Finance, Expected in 08/2015
Broward College - Pembroke Pines, FL
GPA:
BBA: Finance, Expected in
Florida International University - Miami, FL
GPA:
Certificate : Six Sigma White Belt, Expected in 01/2021
Broward College - Fort Lauderdale, FL
GPA:

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Resume Overview

School Attended

  • West Broward High School
  • Broward College
  • Florida International University
  • Broward College

Job Titles Held:

  • Technician Support/ Dispatcher
  • Administrative Clerk
  • Department Secretary

Degrees

  • High School Diploma
  • Associate of Arts
  • BBA
  • Certificate

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