Detail-oriented Accounting Assistant bringing 3 years of experience in the accounting landscape. Skilled in account management, expense reports and invoice reconciliation. Hard-working and proactive with solid foundation of trustworthy and dependable performance.
Skills
Experience in scheduling software
Microsoft Suites (Excel, Word, Outlook, PowerPoint)
Technical support background
Computer maintenance
Knowledge Of multiple information systems
Kronos
Monitoring field personnel
Adjusting routes
Processing orders
Data entry
Schedule coordination
Experience
Technician Support/ Dispatcher, 08/2016 - Current Powersouth Energy Cooperative – Sebring, FL,
Utilize Interactive Troubleshooting Guide (ITG) for proper troubleshooting steps.
Worked with supervisors and management to maintain status reports and update information for client projects.
Interact with technicians via phone and task messaging to answer questions and provide information.
Add, change or reorder customer equipment, reboot remote equipment, and create work order and task code modifications in the biller system, confirm billing changes with customer, as needed.
Complete basic order modification and troubleshooting with field technicians on all product lines.
Recognize escalation points to ensure efficient and outstanding customer service.
Support real-time service verification, ensuring quality levels, using internal tools.
Support field technician activations and troubleshooting by utilizing department tools and systems as well as field tools. Provide education to field technicians on effective use of field tools to enable self- service.
Responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer appointments.
Administrative Clerk, 01/2015 - 08/2016 Chapters Health System – City, STATE,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Troubleshot and resolved problems with programs and systems.
Collected, organized and input information into digital database.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Identified product usage in business history and based minimum and maximum inventory levels on those needs.
Developed and maintained training materials and benefits packets for new hires.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Department Secretary , 02/2013 - 10/2014 Memorial Hospital West – City, State,
Greet patients upon arrival, sign them in and obtain any additional paperwork they may need to fill out electronically.
Organize office.
Assist in answering incoming calls and redirect them or schedule appointments.
Check, sort and forward emails.
Monitor and review patient schedules for next day office appointments.
Maintaining cleanliness of waiting room and IV Lounge.
Education and Training
High School Diploma: , Expected in 06/2012 - West Broward High School - Pembroke Pines, FL GPA:
Associate of Arts: Finance, Expected in 08/2015 - Broward College - Pembroke Pines, FL GPA:
BBA: Finance, Expected in - Florida International University - Miami, FL GPA:
Certificate : Six Sigma White Belt, Expected in 01/2021 - Broward College - Fort Lauderdale, FL GPA:
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