customer experience specialist resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Employee Records Expert
  • Microsoft office Expert
  • Work Scheduling Expert
  • Customer care Expert
  • Receptionist Expert
  • Csr Expert
  • Excel Expert
  • Data entry Expert
  • Microsoft Outlook Expert
  • Call center Expert
  • Account Management Expert
  • Multi-Tasker Expert
  • Guest relations Expert
  • Quickbooks Advanced
  • Languages English Native
  • French Beginner
  • Account Management, Retail
  • Accounts Payable, Sales
  • Accounts Receivable, San
  • Banking, Scheduling
  • Budget, Strategic
  • Call center
  • Excellent customer service
  • Customer Service
  • Customer care
  • Data entry
  • English
  • Financial
  • French
  • Hiring
  • Invoicing
  • Marketing
  • Excel
  • Microsoft office
  • Microsoft Outlook
  • Office manager
  • Policies
  • Quickbooks
  • Receiving
  • Receptionist
  • Product and Service Information
  • Customer Complaint Resolution
  • New Product Information
  • Product Knowledge
  • Social Media
  • Client Needs Assessment
  • Merchandising
  • Sales
  • Upselling Products and Services
  • Customer Relationship Management (CRM)
  • Data Collection
  • Data Entry
  • Social Media Platforms
  • Social Media Marketing
  • Refunds Exchanges and Adjustments
  • Troubleshooting Technical Issues
  • Technical Support
  • Salesforce
  • Patient Assistance
  • Customer Retention
  • Operations Management
  • Social Media Campaign
  • Product Improvement
  • Retail Operations
  • Quality Management
Education and Training
University Of Phoenix , Expected in 2012 Bachelor of Science : Business Communications - GPA :
LaSalle High School St. Ignace, MI, Expected in 1999 High School Diploma : - GPA :
University Of Phoenix Tempe, AZ Expected in 2008 Associate of Science : Business Management - GPA :
Vacasa - Concierge Team Member
Joyce, WA, 04/2021 - Current
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Danaher - Customer Experience Specialist
New Port Richey, FL, 07/2020 - 04/2021
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Managed outbound call process, triaged customer voicemails and determined priority level of responses.
  • Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Boston Stoker - Office Manager
Dayton, OH, 02/2019 - 03/2020
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Greeted visitors promptly and directed to correct locations.
  • Drafted manuals and resources for identifying access to services.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Updated employee paperwork and records.
  • Managed office inventory and placed new supply orders.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Penn National Gaming - Hotel Manager
Aurora, IL, 03/2017 - 12/2018
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of resort to upper management as required.
  • Improved profit margins by streamlining operations and workflow.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
First National Bank Of St. Ignace - Teller/Assistant Branch Manager
City, STATE, 02/2003 - 08/2016
  • Implemented operational improvements to increase efficiency and reduce labor costs.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Networked within communities to identify and capitalize on business opportunities.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Provided bank leadership in absence of branch manager.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Performed daily maintenance of loan applicant database.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assessed employee performance and issued disciplinary notices.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.

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Resume Overview

School Attended

  • University Of Phoenix
  • LaSalle High School
  • University Of Phoenix

Job Titles Held:

  • Concierge Team Member
  • Customer Experience Specialist
  • Office Manager
  • Hotel Manager
  • Teller/Assistant Branch Manager


  • Bachelor of Science
  • High School Diploma
  • Associate of Science

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