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customer experience specialist resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Translation and Interpretation Services
  • Verbal and Written Communication
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Transaction Processing
  • Creative Problem Solving
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Service
  • Patient and Empathetic
  • Relationship Building
  • Computer Skills
  • Team-Oriented and Claireative
  • Microsoft Office
  • Inbound and Outbound Calling
Experience
07/2022 to Current Customer Experience Specialist Metroplus Health Plan | Quincy, MA,
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Showed units to potential tenants and answered questions about life in community.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Contacted and followed up with tenants on renewal notices.
  • Scheduled tours so interested parties could view available units and see facilities.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Communicated with staff to resolve problems.
  • Checked facilities and units to keep areas neat and welcoming.
  • Explained policies and procedures to tenants and enforced rules.
  • Checked rental eligibility by following company's verification process.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
06/2021 to 12/2022 Retail Associate Community Surgical | Columbus, OH,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Recommended, selected and located merchandise based on customer desires.
08/2020 to 12/2021 Student Residential Advisor University Of West GA | City, STATE,
  • Observed students to detect and report unusual behavior.
  • Taught students proper usage of firefighting equipment and evacuation procedures for crisis preparation purposes.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Developed and deepened relationships with residents and fellow staff.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Collaborated with counselors to develop counseling programs that addressed student needs.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Answered telephones and routed calls or delivered messages.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Counseled students in handling family, financial and educational problems.
06/2019 to 07/2020 Poll Worker Columbus Voting Offices | City, STATE,
  • Maintained positive working relationship with fellow staff and management.
  • Received and distributed mail, letters and packages.
  • Closed polling location at end of voting period to calculate and organize final amount of votes.
  • Coordinated support to facilitate general office operations.
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Monitored office services mailbox for business support needs and requests.
  • Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
  • Greeted guests and vendors to assist in navigating space.
  • Instructed voters to properly use voting machines and responded to inquiries and concerns.
  • Aided non-English and limited-English speaking voters in voting booths.
  • Assisted organizational efforts by filing, entering data and answering phones.
Education and Training
Expected in 09/2024 to to Bachelor of Science | Health Science American Public University, West Virginia, GPA:

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Resume Overview

School Attended

  • American Public University

Job Titles Held:

  • Customer Experience Specialist
  • Retail Associate
  • Student Residential Advisor
  • Poll Worker

Degrees

  • Bachelor of Science

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