Customer Experience Sales Floor Associate resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Skills
Cash Counting
Freight Flow
Computer Proficiency and Microsoft Office
Merchandise Receiving and Handling
Exceeding Customer Expectations
Strong Communication and Interpersonal Skills
Communications Strategies
Register Management
Customer Assistance
Adaptable and Flexible
Building Customer Relationships and Loyalty
Energy and Physical Stamina
Engaging with Diverse Customers
Education
207 Lafayette Community High School370 Lafayette Ave Buffalo NY 14213, Expected in 06/2020 ā āHigh School Diploma: - GPA:
Work History
Steven Madden, Ltd. - Customer Experience Sales Floor Associate Camarillo, CA, 05/2021 - 12/2022
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Spoke to customers in native language to increase loyalty and establish relationships.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Provided exceptional services and pleasant shopping experiences to retail customers.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Tops Friendly Markets - Cashier City, STATE, 09/2020 - 03/2021
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Monitored self-checkout systems and provided assistance or intervention where required.
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