Qualified customer service associate
with 10 years in fast-paced customer service environments. Personable and
pressure. Friendly Sales Associate adept at working
in diverse retail and customer service environments. Quick learner taught to run a fast paced deli and
expedite orders. Trained to interact with customers in a call center atmosphere as to provide excellent customer service.
temperatures of food item
to handle food products frequently
Good telephone etiquette
Strong client relations
Customer Experience Representative (Repair) April 2017 to CurrentComcast － Newark, DE
300 N. Wakefield Dr. Newark, DE 19702
Greeted customers in queue to ascertain which issue each customer needed to have resolved.
customers via telephone.
Provided an elevated
customer experience to generate a satisfied clientèle.
questions with up-to-date knowledge of sales and store promotions.
Troubleshooted customer equipment to resolve connection issues.
Provide customers with important information regarding their bills.
Pull up customer's accounts to verify information and type notes pertaining to the interaction had with them.
Provided assistance as floor support to peers who need help with troubleshooting/providing proper information to customers.
Give presentations to new hire agents and coach them in the repair position to prepare them for life on the floor after training.
Customer Service Associate January 2014 to April 2017Wawa Food Markets － New Castle, DE
Rd. New Castle, DE 19720
Greeted customers entering the store to ascertain what each
customer wanted or needed.
Politely assisted customers in
person and via telephone.
Provided an elevated customer
experience to generate a loyal clientèle.
Answered product questions
with up-to-date knowledge of sales and store promotions.
Cleaned in and around the
buildings, prioritizing safety at all times.
Washed and spot-cleaned files,
desktops, office glass, partitions, doors and walls.
Inspected and cleaned food
preparation areas to ensure safe and sanitary food-handling practices
Prepared daily food items, and
cooked simple foods and beverages.
Associate June 2012 to January 2014Panera Bread － Newark, DE
140 Main St. Newark, DE 19711
Provide excellent customer service
the register (cashier)
Prepared drinks at barista
Clean dining room and other
Aid in closing the store
Customer Service Associate August 2010 to June 2012Popeyes Louisiana Kitchen － Newark, DE
1700 Capitol Trail Newark, DE 19711
Greeted customers promptly
Provide excellent customer
Prepare orders from the drive
thru, as well as the lobby
Clean dining room areas,
Prepare chicken and biscuits
Open and close the store
High School Diploma : 2012Charter School of Wilmington － Wilmington, DE
Associate of ScienceUniversity of Delaware － Newark, DETransfer Student
Associate of ArtsDelaware Technical Community College Del-Tech Community College － Wilmington, DECurrent
Petros Award (Thomas A.
Hisemann Award (Charter School of Wilmington)
Academic Achievement 4.0 (Del-Tech