LiveCareer-Resume

customer experience representative resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

To obtain a position as a team player in a person oriented organization where I can maximize my experience in a challenging environment to help achieve any and all company goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Customer relations
  • Meticulous attention to detail
  • Dedicated team player
  • Strong problem solver
  • Resourceful
  • Able to type 70 WPM
  • Strong Computer Skills
Education and Training
St Clair College Chatham, ON, Expected in 06/2019 High School Diploma : - GPA :
  • Completed remaining highschool credits as well as College level classes to obtain high school diploma
St Clair College , Expected in 06/2015 Direct Support Worker : Developmental Disabilities - GPA :
Experience
J.B. Hunt - Customer Experience Representative
Romeoville, IL, 05/2020 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Handled customer requests courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Communicated with customers via phone, email and online chats.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Guided customers through troubleshooting, navigating company site and using services.
  • Assisted customers with making payments or completing orders over the phone or online.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Was able to de-escalate tense situations to help resolve customer concerns
  • Helped in mentoring new hires as they transitioned to the phones
Realty One Group Next Level - Cashier / Sandwich Maker
Rye, NH, 03/2017 - 12/2018
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Completed efficient store opening and closing procedures each day.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Tim Hortons - Team Member
City, STATE, 02/2014 - 11/2016
  • Restocked food, utensils and supplies throughout each shift.
  • Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
  • Built, restocked and cleaned display cases daily to showcase products.
  • Started friendly conversations with cafe customers to quickly uncover needs and suggest products.
  • Documented orders and processed transactions for available drinks and beverages.
  • Delivered top quality customer service while managing multiple tasks.
  • Processed order transactions and handled debit and cash operations.
  • Adhered to food service sanitation guidelines and standards.
  • Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
Liquidation World - Cashier/Manager
City, STATE, 07/2004 - 10/2008
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.

  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Learned roles of other departments to provide coverage and keep store operational.

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Resume Overview

School Attended

  • St Clair College
  • St Clair College

Job Titles Held:

  • Customer Experience Representative
  • Cashier / Sandwich Maker
  • Team Member
  • Cashier/Manager

Degrees

  • High School Diploma
  • Direct Support Worker

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