customer experience representative resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Fluent in Spanish
Complex Claims Experience
Appraisal Writing
Total Loss Understanding
Repair Negotiations
Rental Support
PPE Use
Understanding Customer Needs
Calm and Professional Under Pressure
Issue and Complaint Resolution
Order and Refund Processing
Multitasking and Prioritization
Transaction Processing
Call Documentation
Good Work Ethic
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Customer Service
Product Recommendations
Administrative and Office Support
Multi-Line Phone Systems
Billing Adjustments and Refunds
Work Prioritization
Computer Skills
Time Management
Microsoft Office
CCC One
Experience
12/2018 to CurrentCustomer Experience RepresentativeFerguson | Savannah, GA,
Inspected vehicles for damage and recorded findings to facilitate repairs.
Adhered to DRP insurance procedures and rates applicable to estimates.
Took photographs and wrote detailed summaries to document damage.
Calculated damage and claim values with CCC One.
Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
Conducted final quality control check of vehicles prior to customer delivery.
Advised customers of repair plans, discussing payment options to finalize work orders.
Checked vehicle mileage
Reviewed work orders and discussed with supervisors.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Conducted test drives before and after repair services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Communicated with customers via phone, email and online chats.
Assisted customers with making payments or completing orders in system.
Built sustainable relationships and trust with customer accounts through open interactive communication.
Improved product knowledge skills to understand customer needs and provide real, effective solutions.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Oversaw warranty counseling process to manage expense controls.
Implemented program to create daily spreadsheets and streamline financial reporting.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Received payment and posted to appropriate customer accounts.
10/2017 to 11/2018ReceptionistPenske Automotive Group | Chantilly, VA,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Greeted customers, answered general questions and directed to appropriate locations.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Coordinated pick-up and delivery of express mail services.
01/2013 to 10/2017HairstylistAtlantic Shores | Virginia Beach, VA,
Pursued continuing education and training to stay up to date with new trends and techniques.
Sanitized workstations and salon equipment to reduce risk of infection.
Pre-booked future appointments to increase repeat business.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Ordered, displayed and maintained supplies.
Operated cash registers to receive payments from patrons.
Shaved, trimmed and shaped beards and mustaches.
Education and Training
Expected in 06/2016 to to High School Diploma | John A Dubiski Career High School, Grand Prairie, TXGPA:
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