Livecareer-Resume

Customer Experience Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished professional and helpful Customer Experience Representative passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor, strong communication and interpersonal skills, able to work in team-based environments with emphasis on quality, performance and accountability. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Skills
  • Report creation
  • Problem-solving abilities
  • Business development understanding
  • Data evaluation
  • Sales expertise
  • Inbound and outbound calling
  • Office equipment proficiency
  • Clerical support
  • Microsoft Office expertise
  • Quality control
  • High-energy attitude
  • Courteous demeanor
  • Adaptive team player
  • Call center experience
  • Customer relations
Experience
06/2020 to Current Customer Experience Representative Enterprise Rent-A-Car | Medford, OR,
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Managed outbound call process, triaged customer voicemails and determined priority level of responses.
  • Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
03/2019 to Current Customer Service Experience Applied Molecular Transport Inc. | South San Francisco, CA,
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
09/2018 to 03/2019 Dispatcher Office Assistant Nesco Resource | City, STATE,
  • Answered customer requests with information about product availability and status updates.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Maintained current knowledge of all trucks and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Quickly determined locations for callers to accurately send for assistance..
  • Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Trained over employees on accurate triaging and dispatching procedures while personally handling daily calls.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Maintained records by updating customer information.
  • Maintained positive working relationship with fellow staff and management.
  • Handled requests-for-information, delegating tasks to appropriate co-workers to optimize customer service.
  • Answered approximately 100 phone calls daily and pleasantly .
02/2009 to 07/2014 Executive Assistant Department Of Health | City, STATE,
  • Responded to inquires and generated correspondence regarding malpractice insurance.
  • Coordinated travel arrangements for Territorial Administrator and Attorneys
  • Conducted required research, investigations, documentation and reports for executive team and board members .
  • Facilitated negotiations of malpractice claim resolutions.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Obtained signatures for important financial and legal documents.
  • Processed executive subscriptions, license renewals, continuing education requirements and renewals.
  • Contacted attorneys; prepared confidential letters.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Set up vendor highly confidential accounts and Issued Certificates of Insurance
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Restocked office and break room supplies to maximize team productivity.
Education and Training
Expected in 09/2015 Medical Billing & Coding | Medical Insurance Coding Ultimate Medical Academy, Tampa, FL, GPA:
Expected in 06/1989 High School Diploma | Charlotte Amelia High School, St. Thomas, US Virgin Islands, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Ultimate Medical Academy
  • Charlotte Amelia High School
Job Titles Held:
  • Customer Experience Representative
  • Customer Service Experience
  • Dispatcher Office Assistant
  • Executive Assistant
Degrees
  • Medical Billing & Coding
  • High School Diploma

Similar Resume

View All
Customer Experience Representative
Customer Experience Representative
Customer Experience Representative