Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As well as to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
POS systems expert
Multi-line phone talent
Account management
CRM
Medical terminology knowledge
Professional telephone demeanor
Complaint resolution
Report preparation
Money handling abilities
Education
Gibbs High SchoolSaint Petersburg, Expected in 06/2014 – –High School Diploma: - GPA:
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Documented customer interactions in internal database to maintain customer service history details.
Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Reached out to customers after completed sales to suggest additional service or product purchases.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Lhc Group - Home Health Caregiver Hagerstown, MD, 07/2017 - Current
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Completed medical and program reports and maintained records following clinic standard operating procedures.
Assisted disabled clients to support independence and well-being.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Carlisle Companies Incorporated - Customer Service Representative Santa Clara, CA, 06/2018 - 06/2021
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Recorded account information to open new customer accounts.
Responded to customer requests for products, services and company information.
Answered product and service questions, suggesting other offerings to attract potential customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Exhibited high energy and professionalism when dealing with clients and staff.
Increased efficiency and team productivity by promoting operational best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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