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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As well as to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • POS systems expert
  • Multi-line phone talent
  • Account management
  • CRM
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Complaint resolution
  • Report preparation
  • Money handling abilities
Education
Gibbs High School Saint Petersburg, Expected in 06/2014 – – High School Diploma : - GPA :
Work History
J.B. Hunt - Customer Experience Representative
Elizabeth, NJ, 10/2021 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Lhc Group - Home Health Caregiver
Hagerstown, MD, 07/2017 - Current
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Carlisle Companies Incorporated - Customer Service Representative
Santa Clara, CA, 06/2018 - 06/2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Carlisle Companies Incorporated - Customer Service Representative
Seattle, WA, 01/2017 - 06/2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided ongoing guest service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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Resume Overview

School Attended

  • Gibbs High School

Job Titles Held:

  • Customer Experience Representative
  • Home Health Caregiver
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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