Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Verbal and Written Communication
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Customer Account Management
  • Multitasking and Prioritization
  • Proactive Self-Starter
  • Time Management
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
Work History
Customer Experience Representative, 11/2020 - Current
Fidelity Investments Carrollwood, FL,
  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. Inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. Service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with wider financial services marketplace, legal and regulatory environment, and our commitment to uphold highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements .
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Performs initial problem solving within given rules/limits & escalates when required
  • Contributed to annual branch sales of 100% CER referral goals each month.
Retail Keyholder, 04/2011 - 09/2020
Skechers Usa Inc. Port Charlotte, FL,
  • Mentored new sales associates to contribute to store's positive culture.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired retail clerks/ supervisors in upselling techniques, cashiering and general customer service skills, bolstering job expertise within one months time.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Helped customers complete purchases, and locate items .
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Engagement Coordinator, 09/2016 - 01/2018
The Tjx Companies, Inc. Bronx, NY,
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Stocked shelves and managed inventory .
  • Recommended products to customers, thoroughly explaining details.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Effective liaison between customers and internal departments.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Applied Science: Culinary Arts, Expected in 2016
-
Saint Louis Community College- Forest Park - St Louis, MO
GPA:
High School Diploma: , Expected in 2011
-
Soldan International Studies - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Saint Louis Community College- Forest Park
  • Soldan International Studies

Job Titles Held:

  • Customer Experience Representative
  • Retail Keyholder
  • Engagement Coordinator

Degrees

  • Associate of Applied Science
  • High School Diploma

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