, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Motivated IT and Accountant professional of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Skills
Upbeat and Positive Personality
English, Spanish and Portuguese Fluency
Multitasking and Prioritization
Verbal and Written Communication
Customer Service
Customer Account Management
Data Entry
Transaction Processing
Data Entry and Maintenance
Call Documentation
Issue and Complaint Resolution
CRM Software
Work Prioritization
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
Computer Skills
MS Office
Document and Records Management
Remote Office Availability
Administrative and Office Support
Proficiency in Microsoft Office and G Suite
Computer Proficiency
Patient and Empathetic
Work History
10/2019 to 12/2020Customer Experience RepresentativeEnterprise Rent-A-Car | Fort Lauderdale, FL,
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
03/2016 to 10/2017Payroll SpecialistMarriott International | Goodlettsville, TN,
Created and managed spreadsheets for leave calculations.
Reviewed time records for Number employees to verify accuracy of information.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
Built and maintained contract calendars and managed set up for new banks for direct deposit and accrual year-end processes.
Prepared and monitored sick leave files and served as administrator of sick leave program.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Maintained consistent knowledge of multi-state and local tax regulations.
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
07/2013 to 09/2015Payroll AssistantAtlantis Casino Resort Spa | Reno, NV,
Initiated direct deposits and prepared manual checks for Number employees.
Maintained payroll information by calculating, collecting and entering data.
Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Updated employee files with new details such as changes in address or salary levels.
Researched and resolved time discrepancies.
Checked accrued hours against listed hours for leave time.
Processed wage garnishments and child support.
Adjusted employee tax status along with information regarding withholding.
Verified timekeeping records and handled any discrepancies with employees.
Calculated payroll deductions by accurately using Software and processed payroll to meet preset requirements.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce Type and Type documents.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
09/2009 to 06/2013IT Support SpecialistMaravai Life Sciences Inc | Burlingame, CA,
Created help desk tickets, troubleshot and resolved desktop issues.
Managed backup and recovery of valuable Type data assets to safeguard availability and comply with applicable regulations.
Determined hardware and network system issues using proactive troubleshooting techniques.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Maintained and operated AV equipment for use during internal presentations and client-facing events.
Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
Provided technical support to Type clients.
Updated and modified Software to maintain required performance metrics and safeguard against security flaws.
Delivered onsite technical support for Number employees.
Answered questions and provided information to customers about new software or hardware.
Collaborated with HR department to design standardized onboarding processes and training assets.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Provided support for networking protocols and characteristics.
Education
Expected in 07/2012Master Of Accountancy | Accounting And Computer ScienceUniversity of Havana, Havana City, CUBA, GPA:
Expected in 07/2009Bachelor Of Applied Science In Information Technology | Information TechnologyHavana University of Technology , Havana City, CUBA, GPA:
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School Attended
University of Havana
Havana University of Technology
Job Titles Held:
Customer Experience Representative
Payroll Specialist
Payroll Assistant
IT Support Specialist
Degrees
Master Of Accountancy
Bachelor Of Applied Science In Information Technology
