Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivated IT and Accountant professional of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

  • Upbeat and Positive Personality
  • English, Spanish and Portuguese Fluency
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Service
  • Customer Account Management
  • Data Entry
  • Transaction Processing
  • Data Entry and Maintenance
  • Call Documentation
  • Issue and Complaint Resolution
  • CRM Software
  • Work Prioritization
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Computer Skills
  • MS Office
  • Document and Records Management
  • Remote Office Availability
  • Administrative and Office Support
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Patient and Empathetic
Work History
10/2019 to 12/2020 Customer Experience Representative Enterprise Rent-A-Car | Fort Lauderdale, FL,
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
03/2016 to 10/2017 Payroll Specialist Marriott International | Goodlettsville, TN,
  • Created and managed spreadsheets for leave calculations.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
  • Built and maintained contract calendars and managed set up for new banks for direct deposit and accrual year-end processes.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Maintained consistent knowledge of multi-state and local tax regulations.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
07/2013 to 09/2015 Payroll Assistant Atlantis Casino Resort Spa | Reno, NV,
  • Initiated direct deposits and prepared manual checks for Number employees.
  • Maintained payroll information by calculating, collecting and entering data.
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Researched and resolved time discrepancies.
  • Checked accrued hours against listed hours for leave time.
  • Processed wage garnishments and child support.
  • Adjusted employee tax status along with information regarding withholding.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Calculated payroll deductions by accurately using Software and processed payroll to meet preset requirements.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce Type and Type documents.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
09/2009 to 06/2013 IT Support Specialist Maravai Life Sciences Inc | Burlingame, CA,
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Managed backup and recovery of valuable Type data assets to safeguard availability and comply with applicable regulations.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Maintained and operated AV equipment for use during internal presentations and client-facing events.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Provided technical support to Type clients.
  • Updated and modified Software to maintain required performance metrics and safeguard against security flaws.
  • Delivered onsite technical support for Number employees.
  • Answered questions and provided information to customers about new software or hardware.
  • Collaborated with HR department to design standardized onboarding processes and training assets.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided support for networking protocols and characteristics.
Expected in 07/2012 Master Of Accountancy | Accounting And Computer Science University of Havana, Havana City, CUBA, GPA:
Expected in 07/2009 Bachelor Of Applied Science In Information Technology | Information Technology Havana University of Technology , Havana City, CUBA, GPA:
Professional Working
Native or Bilingual
Professional Working

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School Attended

  • University of Havana
  • Havana University of Technology

Job Titles Held:

  • Customer Experience Representative
  • Payroll Specialist
  • Payroll Assistant
  • IT Support Specialist


  • Master Of Accountancy
  • Bachelor Of Applied Science In Information Technology

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