Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Advanced anatomy knowledge
  • Patient scheduling
  • Able to lift
  • Patient feeding
  • Professional bedside manner
  • Advanced anatomy knowledge
  • Charting expertise
  • Stocking supplies
  • Specimens collection and processing
  • Patient toileting
  • Understands medical procedures
  • Proper sterilization techniques
  • Software troubleshooting
  • Customer relations
  • Problem-solving abilities
  • Call Center Operations
Education and Training
Missouri Valley High School Missouri Valley, IA Expected in 05/2014 High School Diploma : - GPA :
Western Iowa Tech Community College Sioux City, IA Expected in : Certified Nursing Assistant - GPA :
Iowa Western Community College Council Bluffs, IA Expected in : Nursing - GPA :
Experience
J.B. Hunt - Customer Experience Representative
Commerce City, CO, 11/2021 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
Blue Ridge Healthcare System, Inc.. - OB Technician
Marion, NC, 07/2018 - 11/2021
  • Identified operational improvements to drive efficiency and quality of care.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Recorded vital signs
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Communicated with patients by phone and via written correspondence.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Positioned patients for optimal comfort prior to procedures.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Mee Memorial Hospital - CNA
Greenfield, CA, 12/2013 - 06/2018
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices and equipment to transport patients.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Delivered nursing assistance to residents in care facility.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Home Depot - Cashier
Noblesville, IN, 09/2010 - 12/2012
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed transactions per day with exceptional accuracy.

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Resume Overview

School Attended

  • Missouri Valley High School
  • Western Iowa Tech Community College
  • Iowa Western Community College

Job Titles Held:

  • Customer Experience Representative
  • OB Technician
  • CNA
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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