, , 100 Montgomery St. 10th Floor Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Advanced anatomy knowledge
Patient scheduling
Able to lift
Patient feeding
Professional bedside manner
Advanced anatomy knowledge
Charting expertise
Stocking supplies
Specimens collection and processing
Patient toileting
Understands medical procedures
Proper sterilization techniques
Software troubleshooting
Customer relations
Problem-solving abilities
Call Center Operations
Missouri Valley High School Missouri Valley , IA Expected in 05/2014 – – High School Diploma : - GPA :
Western Iowa Tech Community College Sioux City , IA Expected in – – : Certified Nursing Assistant - GPA :
Iowa Western Community College Council Bluffs , IA Expected in – – : Nursing - GPA :
J.B. Hunt - Customer Experience Representative Commerce City , CO , 11/2021 - Current
Displayed strong telephone etiquette, effectively handling difficult calls.
Handled client inquiries with exceptional professionalism and enthusiasm.
Provided customer service and issue resolution to increase QA satisfaction levels.
Blue Ridge Healthcare System, Inc.. - OB Technician Marion , NC , 07/2018 - 11/2021
Identified operational improvements to drive efficiency and quality of care.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Recorded vital signs
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Communicated with patients by phone and via written correspondence.
Kept facility stocked with necessary supplies, equipment and instruments.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Positioned patients for optimal comfort prior to procedures.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Improved patient care and daily task efficiency resulting in smoother operations.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Mee Memorial Hospital - CNA Greenfield , CA , 12/2013 - 06/2018
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Documented activities and recorded information in EMR system.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Used mobility devices and equipment to transport patients.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Delivered nursing assistance to residents in care facility.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Home Depot - Cashier Noblesville , IN , 09/2010 - 12/2012
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Promoted specific item options to drive sales and achieve add-on purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Received payments and issued receipts.
Inspected items for damage and obtained replacements for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Monitored sales events, added new merchandise and rang up purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Operated cash register, collected payments and provided accurate change.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Properly verified customer identification for alcohol or tobacco purchases.
Processed transactions per day with exceptional accuracy.
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