Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
- Advanced anatomy knowledge
- Patient scheduling
- Able to lift
- Patient feeding
- Professional bedside manner
- Advanced anatomy knowledge
- Charting expertise
- Stocking supplies
- Specimens collection and processing
- Patient toileting
- Understands medical procedures
- Proper sterilization techniques
- Software troubleshooting
- Customer relations
- Problem-solving abilities
- Call Center Operations
Education and Training
Missouri Valley High School Missouri Valley, IA Expected in 05/2014 – – High School Diploma : - :
Western Iowa Tech Community College Sioux City, IA Expected in – – : Certified Nursing Assistant - :
Iowa Western Community College Council Bluffs, IA Expected in – – : Nursing - :
Experience
J.B. Hunt - Customer Experience Representative
Commerce City, CO, 11/2021 - Current
Commerce City, CO, 11/2021 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Provided customer service and issue resolution to increase QA satisfaction levels.
Blue Ridge Healthcare System, Inc.. - OB Technician
Marion, NC, 07/2018 - 11/2021
Marion, NC, 07/2018 - 11/2021
- Identified operational improvements to drive efficiency and quality of care.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Recorded vital signs
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Communicated with patients by phone and via written correspondence.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Positioned patients for optimal comfort prior to procedures.
- Tested and repaired medical testing equipment to maintain safety and accuracy.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Mee Memorial Hospital - CNA
Greenfield, CA, 12/2013 - 06/2018
Greenfield, CA, 12/2013 - 06/2018
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Documented activities and recorded information in EMR system.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices and equipment to transport patients.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Delivered nursing assistance to residents in care facility.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Home Depot - Cashier
Noblesville, IN, 09/2010 - 12/2012
Noblesville, IN, 09/2010 - 12/2012
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues with cash registers, card scanners and printers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments and issued receipts.
- Inspected items for damage and obtained replacements for customers.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Monitored sales events, added new merchandise and rang up purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed transactions per day with exceptional accuracy.
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Resume Overview
School Attended
- Missouri Valley High School
- Western Iowa Tech Community College
- Iowa Western Community College
Job Titles Held:
- Customer Experience Representative
- OB Technician
- CNA
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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