customer experience marketing manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
New Business Development*, Presentations at Industry Conventions Shows and Expos*, CRM including Salesforce, Pardot, and Sugar*, Marketing using online services and social media such as Facebook, Twitter, Pinterest, and Instagram Training/On-boarding new hires*, Consultative selling, Proficient with Ready Talk, GoTo Meeting, Postwire, Basecamp, WorkLife, Microsoft Word, Excel and* PowerPoint; Gmail and Google docs*, and Public Speaking.
Increased client's web traffic by 25% by improving and optimizing web Increased page views by 35% in just three months by increasing brand awareness.
Conceptualized and launched the #igohirambo marketing campaign, which led to a 40% increase in sales.
Boosted eCPM by 35% by revamping subscriber communications to differentiate product features.
10/2015 to Current
Customer Experience Marketing Manager American Heart Association Louisville, KY,
  • Developed contingency plans and alternative solutions for all projects.
  • Maintain customer satisfaction by providing problem-solving solutions
  • Improve customer experience through enhancement of mobile storefront
  • Maximize/optimize customer accounts for subscriber use, upsell advanced options to current customers
  • Develop and implement customer service policies and procedures, review/track customer satisfaction reports
  • Handle complex and escalated customer service issues
  • Work closely with sales team to ensure low-churn and increase customer satisfaction
  • Staffing/recruiting customer experience team
  • Consult directly with CEO on objectives and goals for each month.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Managed the complete redesign and launch of the company’s website in two months.
  • Created an official company page on Facebook to facilitate interaction with customers.
  • Developed onsite body content, meta descriptions and page titles in support of SEO strategies.
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Managed the in-house advertising program consisting of print and media collateral pieces.
  • Coordinated monthly and quarterly marketing and community events, such as GNC LIVE WELL Health and Fitness Expo 
01/2015 to Present
Marketing Manager Purdue University Covington, IN,
  • Develop, implement, design and analyze e-mail, social media, website, and print campaigns.
  • Manage and update websites for business.
  • Create new business by seeking out effective expos and events to attend and speak at.
  • Create partnerships with local health and wellness businesses for speaking engagements to gain new business.
  • Research, plan, create, and execute business events for patients and customers.
  • Increase repeat business, gain new patients through marketing efforts.
05/2014 to 05/2015
Marketing Specialist & Inside Sales Account Manager SnapRetail City, STATE,
  • Follow up on leads generated by the SnapRetail Marketing Team, Creating own leads by doing your own territory research, Make outbound calls to new prospects, Participate in regional and national sales events such as shows, presentations or webinars, Work with a growing number of marketing/affiliate, partners to help drive sales, Sell primarily through phone relationships and online demos using web conferencing, Work with customer service reps (Marketing Consultants) to support and nurture your customers, Meet & exceed monthly sales goals.
  • Accomplishments.
  • Nurtured many partnerships with local chamber of commerce, increasing sales, awareness of SnapRetail throughout the community, and gaining more notoriety with independent businesses.
  • Leading the sales team through different approaches on how to sell to different verticals and coming up with different scripts for people, Becoming team lead at trade shows and sales events.
  • Presenting at seminars both locally and nationally, discussing the importance of online marketing to independent businesses, accurately forecast monthly goals within 5% results, Top sales person consistently.
06/2013 to 06/2014
Admissions Recruiter Education Management Corporation City, STATE,
  • Recruiting interested students for online programs to obtain their associate, bachelor, or master degree, as well as assisting them through the application process and becoming accepted, financially approved and clear, and successfully completing their first college class.
Expected in to to
Master of Music: Vocal Performance
Duquesne University - ,
Vocal Performance
Expected in to to
Bachelor of Music: Music Education
West Virginia University - ,
Music Education
CRM, Customer Satisfaction and Service, Team lead, Marketing, Excel, PowerPoint, Microsoft Word, New Business Development, Online Marketing, Problem-solving, Public Speaking, Recruiting, Market Research, Trade shows

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Resume Overview

School Attended

  • Duquesne University
  • West Virginia University

Job Titles Held:

  • Customer Experience Marketing Manager
  • Marketing Manager
  • Marketing Specialist & Inside Sales Account Manager
  • Admissions Recruiter


  • Master of Music
  • Bachelor of Music

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