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customer experience manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I love to dig into customer problems and solve them with modern technology. I create, scale and optimize product portfolios that matter. To accomplish this, I focus on key results, build amazing teams and quickly adapt to new insights.

Skills
  • Training Programs
  • Decision-Making
  • New Hire Onboarding
  • Document Management
  • Strategic Planning
  • Customer Training
  • Product Development
  • KPI Tracking
  • Product Roadmaps
  • Requirements Gathering
  • Jira, Atlassian, Rally
  • Timeline Management
  • Teamwork and Collaboration
  • Project Planning
  • Product Lifecycle Management
  • Project Management
  • SOP Writing
  • Quality Assurance Analysis
  • Test Plans and Test Methodologies
  • Test Scheduling
  • Bug Tracking and Resolution
Experience
Customer Experience Manager, 08/2021 to Current
Ascena Retail GroupRoanoke, VA,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Managed product demonstrations, testimonials and benchmarks for performance evaluation.
  • Formalized policies and set goals to keep projects on-task and maximize team performance.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Worked with engineers to improve user experience and confirm builds meet user specifications.
  • Engaged customers through interviews to define product vision, features and releases.
  • Helped coordinate testing to verify quality and usability of new product features.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
Product Manager, 06/2020 to 08/2021
T-MobileOshkosh, WI,
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Defined and analyzed product metrics to facilitate growth of product.
  • Worked with engineers to improve user experience and confirm builds meet user specifications.
  • Worked with sales teams to land customer wins in complex deals.
  • Engaged customers through interviews to define product vision, features and releases.
  • Helped coordinate testing to verify quality and usability of new product features.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
  • Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
  • Boosted customer base penetration with creative promotional approaches.
  • Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
  • Formalized policies and set goals to keep projects on-task and maximize team performance.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Provided mentoring, training and leadership for all IT department members.
  • Supervised implementation project designed to improve system productivity.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
  • Effectively interacted with cross-functional teams working in analysis, architecture, build and deployment.
  • Oversaw development, integration and management of application interoperability, coordinating accompanying updates and test cases.
  • Recruited and developed new IT department team members.
Quality Assurance Engineer, 11/2019 to 06/2020
3Ds Dassault SystemsJohnston, RI,
  • Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
  • Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
  • Identified safety issues and performance trends by performing statistical analysis.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Provided clear and concise cost and time estimates for each phase of testing from test phase planning to final regression testing.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Completed unit and regression tests on software and individual modules.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Monitored and facilitated bug resolutions to optimize software.
Education and Training
Bachelor of Computer Science: , Expected in 06/2019 to SZABIST - Karachi, Pakistan,
GPA:
High School Diploma: , Expected in 03/2015 to Bahria College N.O.R.E-1 - Karachi, Pakistan,
GPA:

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Resume Overview

School Attended

  • SZABIST
  • Bahria College N.O.R.E-1

Job Titles Held:

  • Customer Experience Manager
  • Product Manager
  • Quality Assurance Engineer

Degrees

  • Bachelor of Computer Science
  • High School Diploma

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