customer experience manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated Biomedical Sciences student seeking a career opportunity in the medical field to gain patient care experience in preparation for Physician Assistant School. Outgoing and friendly individual with a very strong determination to learn and succeed in medicine.

  • Customer Service
  • Time Management
  • Problem Solving
  • Detail-Oriented
  • Decision Making
  • Easily Adaptable
  • Dependable and Responsible
  • Respectful and Compassionate
  • Staff Training and Development
  • Proficient in Microsoft Word, Outlook, PowerPoint and Excel
Customer Experience Manager, 08/2021 - Current
J.D. Byrider Parma, OH,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared documentation, reports and logs to identify and manage customer service metrics and support sales goals.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance through observations.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Ensured all frontend standard operating procedures and company programs are followed.
  • Planned and led the execution of the class and in-store events in accordance with the education program.
  • Cross-trained in the framing department to assist with order inquiries and pickups.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items and enhance storage management.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Replenishment Associate, 06/2021 - 08/2021
Michaels Stores Merrillville, IN,
  • Restocked end caps, displays and racks with new merchandise.
  • Unloaded, checked and sorted incoming product to verify receipt of items.
  • Updated computer system using hand scanners.
  • Built visually-pleasing displays and end caps to highlight merchandise and increase sales.
  • Kept sales floor and stockroom neat and clean.
  • Corrected price tags and signs to match current prices.
  • Completed timely area resets to incorporate new planogram layouts.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Cleaned and organized display cases, shelves and aisles.
Receiving Associate, 05/2020 - 08/2021
Norsk Hydro Asa Bensalem, PA,
  • Checked in products from each DSD vendor, verifying that deliveries match invoices to support inventory accuracy and records management.
  • Received product deliveries and supplies from distribution centers and other suppliers.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper or merchandiser to rectify issues.
  • Input weights, charges, discrepancies and other data into BRData.
  • Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
  • Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
Self-Checkout Attendant, 06/2018 - 06/2021
Giant Eagle Mcknight, PA,
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive frontend.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Restocked and blocked forward merchandise on end caps, displays and racks.
ZooTeen! Teen Lead, 06/2016 - 06/2018
Company Name City, State,
  • Followed up with staff and managers to assess volunteer needs and opportunities.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Selected, trained and mentored over fellow Special Event Teens, ZooTeens! and Adult Volunteers.
  • Followed up with volunteers throughout shifts to check for any concerns of overheating, empty water bottles and necessary bathroom breaks.
  • Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
  • Prepared and disseminated information related to local and worldwide conservation efforts, environmental concerns and fun facts about the animals in our care.
  • Engaged children in arts and crafts, singing, sports activities and games while maintaining safe environment.
  • Assisted campers with behavior issues and helped children open up and bond with new friends.
  • Explained and enforced rules to keep campers safe and healthy.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Maintained tidy, clean and organized play and work areas.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
Education and Training
High School Diploma: , Expected in 05/2020
Paxon School For A - Jacksonville, FL,
Status -
  • Summa cum laude graduate
  • Science National Honor Society Member
  • National Art Honor Society Member
  • National Honor Society Member
  • Biomedical Club Member
  • Section Editor on the Yearbook Staff
  • Delegate for American Legion Auxiliary Girls State 2019
  • Silver Key Recipient at the Northeast Florida Scholastic Art Awards 2020
  • Florida Seal of Biliteracy Recipient
Bachelor of Science: Biomedical Sciences, Expected in
University of North Florida - Jacksonville, FL,
Status -
  • Basic Life Support/CPR License - 2022

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Resume Overview

School Attended

  • Paxon School For A
  • University of North Florida

Job Titles Held:

  • Customer Experience Manager
  • Replenishment Associate
  • Receiving Associate
  • Self-Checkout Attendant
  • ZooTeen! Teen Lead


  • High School Diploma
  • Bachelor of Science

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