Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic, creative, and detail-oriented artist with over 5-year background in fine arts. Superb artistic skills and knowledge of illustration, painting, and digital art. Recognized consistently for performance excellence and contributions to success in improving customer satisfaction.

Skills
  • Creative problem solver
  • Visual Art Creation
  • 2D Design
  • Good listening skills
  • Compassion
  • Adaptability
  • Detail-oriented
  • Planning and Coordination
  • Teamwork
  • Cash Handling
  • Cash Register Operation
  • Product Knowledge
  • Stocking and Display Maintenance
  • Organization
  • Good telephone etiquette
  • Flexible & Adaptable
Work History
12/2020 to Current Customer Experience Manager Financial Times | New, KY,
  • Handled customer complaints, provided solutions and alternatives, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing customers
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
  • Worked in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with online order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by providing extensive knowledge of products and services and creating welcoming, positive experiences.
09/2018 to 12/2020 Sales Floor Associate The Tjx Companies, Inc. | Fort Worth, TX,
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Coordinated multiple children's birthday parties and events, assisting in step-by-step crafts and creating a fun atmosphere for all ages.
  • Approached browsing customers and initiated conversations to determine buying preferences.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong connections with customers and created positive impression of business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options and alternatives.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked down hard-to-find merchandise at diverse locations.
04/2012 to 08/2019 Babysitter and Nanny Carlie C's Iga | Lillington, NC,
  • Offered age-appropriate, fun, and educational activities for children ranging in age from newborn to preteen.
  • Prepared healthy, age-appropriate snacks and meals.
  • Fostered close relationships with children by discussing school, friends, and hobbies.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Played games and read books to young children.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Established and maintained safe play environment for children.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Supervised children engaged in physical activity, learning, and social skills with peers.
  • Provided developmentally appropriate activities for children.
  • Promoted language development skills through reading and storytelling.
06/2016 to 08/2018 Cashier Conner Prairie | Fishers, IN,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
06/2017 to 08/2017 Concessions Cashier New Hope Pool | City, STATE,
  • Maintained clean, sanitized, and well-organized food preparation zones.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Distributed food quickly during busy peak periods to drive customer satisfaction.
  • Consistently provided friendly service to promote better customer engagement.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Prepared menu items for guests.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens, and ranges.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records.
  • Prepared beverages and filled food orders for customers.
Education
Expected in 05/2024 Bachelor of Arts | Studio Arts: Drawing And Illustration Minnesota State University - Moorhead, Moorhead, MN GPA:
  • Major in Drawing and Illustration
  • Minor in Art Therapy
  • Minor in Spanish
Expected in 06/2018 High School Diploma | Perpich Center For Arts Education, Golden Valley, MN GPA:
  • Continuing education in Visual and Studio Arts

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Resume Overview

School Attended

  • Minnesota State University - Moorhead
  • Perpich Center For Arts Education

Job Titles Held:

  • Customer Experience Manager
  • Sales Floor Associate
  • Babysitter and Nanny
  • Cashier
  • Concessions Cashier

Degrees

  • Bachelor of Arts
  • High School Diploma

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