, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic, creative, and detail-oriented artist with over 5-year background in fine arts. Superb artistic skills and knowledge of illustration, painting, and digital art. Recognized consistently for performance excellence and contributions to success in improving customer satisfaction.
Skills
Creative problem solver
Visual Art Creation
2D Design
Good listening skills
Compassion
Adaptability
Detail-oriented
Planning and Coordination
Teamwork
Cash Handling
Cash Register Operation
Product Knowledge
Stocking and Display Maintenance
Organization
Good telephone etiquette
Flexible & Adaptable
Work History
12/2020 to CurrentCustomer Experience ManagerFinancial Times | New, KY,
Handled customer complaints, provided solutions and alternatives, and followed up to achieve resolution.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Built relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing customers
Monitored sales team performance, analyzed sales data and reported information to area managers.
Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
Worked in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Assisted customers with online order requests, and arranging merchandise pick-up.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Delivered exceptional customer service to every customer by providing extensive knowledge of products and services and creating welcoming, positive experiences.
09/2018 to 12/2020Sales Floor AssociateThe Tjx Companies, Inc. | Fort Worth, TX,
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Coordinated multiple children's birthday parties and events, assisting in step-by-step crafts and creating a fun atmosphere for all ages.
Approached browsing customers and initiated conversations to determine buying preferences.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Informed customers of current store promotions to encourage additional sales purchases.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Developed strong connections with customers and created positive impression of business.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Displayed merchandise by arranging in appealing ways to boost sales.
Greeted customers, helped locate merchandise, and suggested suitable options and alternatives.
Spoke to customers in native language to increase loyalty and establish relationships.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked down hard-to-find merchandise at diverse locations.
04/2012 to 08/2019Babysitter and NannyCarlie C's Iga | Lillington, NC,
Offered age-appropriate, fun, and educational activities for children ranging in age from newborn to preteen.
Prepared healthy, age-appropriate snacks and meals.
Fostered close relationships with children by discussing school, friends, and hobbies.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Played games and read books to young children.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Developed games and activities using arts and crafts to support learning and verbal skills.
Established and maintained safe play environment for children.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Supervised children engaged in physical activity, learning, and social skills with peers.
Provided developmentally appropriate activities for children.
Promoted language development skills through reading and storytelling.
06/2016 to 08/2018CashierConner Prairie | Fishers, IN,
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Maintained current knowledge of store promotions and highlighted sales to customers.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register to record all transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
06/2017 to 08/2017Concessions CashierNew Hope Pool | City, STATE,
Maintained clean, sanitized, and well-organized food preparation zones.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Distributed food quickly during busy peak periods to drive customer satisfaction.
Consistently provided friendly service to promote better customer engagement.
Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Reduced customer wait times by quickly operating customer window and sales register.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Prepared menu items for guests.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens, and ranges.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records.
Prepared beverages and filled food orders for customers.
Education
Expected in 05/2024Bachelor of Arts | Studio Arts: Drawing And IllustrationMinnesota State University - Moorhead, Moorhead, MNGPA:
Major in Drawing and Illustration
Minor in Art Therapy
Minor in Spanish
Expected in 06/2018High School Diploma | Perpich Center For Arts Education, Golden Valley, MNGPA:
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