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Customer Experience Manager Resume Example

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CUSTOMER EXPERIENCE MANAGER
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I have worked as a manager for many years and have become a great trainer and leader. On a daily basis I work with Microsoft Office including Word, Excel, and Publisher. I am currently learning the Accounting and Finance side to any and all companies.
Highlights
  • Detail-oriented
  • Excellent multi-tasker
  • Proficient in MS Office
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Organized
Accomplishments

Consistently exceeded daily sales targets with an average of $2,000 in sales in my department each day.

Routinely helped as many as 100 customers each day in a high-volume retail outlet.


Experience
Office Depot, Inc Severna Park, MD Customer Experience Manager 01/2011 to 08/2014
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
Civilian Welfare Fund Queenstown, MD Sales Associate 01/2011 to 08/2011
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Staples Queenstown, M Copy & Print Center Manager 01/2005 to 01/2011
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored team progress to complete projects within deadlines.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Managed paper, ink and printing supply inventories.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
American Marine Contracting Severna Park, MD Administrative Assistant 01/1999 to 01/2004
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Bachelors of Business Administration: Business Capella University, Minneapolis, MN

Coursework in Management
Bachelor's Degree
Personal Information
I have been a manager for 10+years now and I manage an amazing team. My customers are always satisfied with the level of service they are given in my departments.
Skills
  • Sales Software: Salesforce.com,
  • Desktop Publishing Software: Photoshop, MS Office

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Resume Overview

Companies Worked For:

  • Office Depot, Inc
  • Civilian Welfare Fund
  • Staples
  • American Marine Contracting

School Attended

  • Capella University

Job Titles Held:

  • Customer Experience Manager
  • Sales Associate
  • Copy & Print Center Manager
  • Administrative Assistant

Degrees

  • Bachelors of Business Administration : Business
    Bachelor's Degree

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