LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Experience Manager
Please provide a type of job or location to search!
SEARCH

Customer Experience Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER EXPERIENCE MANAGER
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I have worked as a manager for many years and have become a great trainer and leader. On a daily basis I work with Microsoft Office including Word, Excel, and Publisher. I am currently learning the Accounting and Finance side to any and all companies.
Highlights
  • Detail-oriented
  • Excellent multi-tasker
  • Proficient in MS Office
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Organized
Accomplishments

Consistently exceeded daily sales targets with an average of $2,000 in sales in my department each day.

Routinely helped as many as 100 customers each day in a high-volume retail outlet.


Experience
Office Depot, IncSeverna Park, MDCustomer Experience Manager01/2011 to 08/2014
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
Civilian Welfare FundQueenstown, MDSales Associate01/2011 to 08/2011
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
StaplesQueenstown, MCopy & Print Center Manager01/2005 to 01/2011
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored team progress to complete projects within deadlines.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Managed paper, ink and printing supply inventories.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
American Marine ContractingSeverna Park, MDAdministrative Assistant01/1999 to 01/2004
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Bachelors of Business Administration:BusinessCapella University, Minneapolis, MN

Coursework in Management


Bachelor's Degree
Personal Information
I have been a manager for 10+years now and I manage an amazing team. My customers are always satisfied with the level of service they are given in my departments.
Skills
  • Sales Software: Salesforce.com,
  • Desktop Publishing Software: Photoshop, MS Office

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Office Depot, Inc
  • Civilian Welfare Fund
  • Staples
  • American Marine Contracting

School Attended

  • Capella University

Job Titles Held:

  • Customer Experience Manager
  • Sales Associate
  • Copy & Print Center Manager
  • Administrative Assistant

Degrees

  • Bachelors of Business Administration : Business
    Bachelor's Degree

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Experience-Marketing-Manager-resume-sample

Customer Experience Marketing Manager

Hirambo Inc.

Pittsburgh, Pennsylvania

Customer-Experience-Manager-resume-sample

Customer Experience Manager

Clarkston, Michigan

Customer-Experience-Manager-resume-sample

Customer Experience Manager

Michaels

Excelsior Springs, Missouri

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.