Customer Experience Manager Resume Example Office Depot, Inc

CUSTOMER EXPERIENCE MANAGER

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I have worked as a manager for many years and have become a great trainer and leader. On a daily basis I work with Microsoft Office including Word, Excel, and Publisher. I am currently learning the Accounting and Finance side to any and all companies.

Highlights

Detail-oriented
Excellent multi-tasker
Proficient in MS Office
Employee scheduling

Cash handling accuracy
Loss prevention
Store planning and design
Organized

Accomplishments

Consistently exceeded daily sales targets with an average of $2,000 in sales in my department each day.

Routinely helped as many as 100 customers each day in a high-volume retail outlet.

Experience

Office Depot, IncSeverna Park, MDCustomer Experience Manager01/2011 to 08/2014

Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.

Civilian Welfare FundQueenstown, MDSales Associate01/2011 to 08/2011

Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

StaplesQueenstown, MCopy & Print Center Manager01/2005 to 01/2011

Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
Maintained adequate productivity by setting and enforcing deadlines.
Monitored team progress to complete projects within deadlines.
Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
Managed paper, ink and printing supply inventories.
Monitored time and performance standards and reduced waste and spoilage during run mode.

American Marine ContractingSeverna Park, MDAdministrative Assistant01/1999 to 01/2004

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.

Education

Bachelors of Business Administration:BusinessCapella University, Minneapolis, MN

Coursework in Management

Bachelor's Degree

Personal Information

I have been a manager for 10+years now and I manage an amazing team. My customers are always satisfied with the level of service they are given in my departments.

Skills

Sales Software: Salesforce.com,
Desktop Publishing Software: Photoshop, MS Office

Resume Overview

Companies Worked For:

Office Depot, Inc
Civilian Welfare Fund
Staples
American Marine Contracting

School Attended

Capella University

Job Titles Held:

Customer Experience Manager
Sales Associate
Copy & Print Center Manager
Administrative Assistant

Degrees

Bachelors of Business Administration : Business
Bachelor's Degree

Customer Experience Manager Resume Example

Resume Score: 90%

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