Customer Experience Manager Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 9XXX5
- (555) 432-1000
- resumesample@example.com
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I have worked as a manager for many years and have become a great trainer and leader. On a daily basis I work with Microsoft Office including Word, Excel, and Publisher. I am currently learning the Accounting and Finance side to any and all companies.
Highlights
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Accomplishments
Consistently exceeded daily sales targets with an average of $2,000 in sales in my department each day.
Routinely helped as many as 100 customers each day in a high-volume retail outlet.
Experience
Customer Experience Manager, 2011 to 07/2014
Five Star Bank – Geneseo, NY,
Five Star Bank – Geneseo, NY,
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
- Wrote order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
Sales Associate, 2011 to 07/2011
Alcatraz Cruises – Vieques, PR,
Alcatraz Cruises – Vieques, PR,
- Recommended and helped customers select merchandise based on their needs.
- Exchanged returned merchandise for customers quickly and efficiently.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Copy & Print Center Manager, 2005 to 2011
Indus Technology, Inc. – Philadelphia, PA,
Indus Technology, Inc. – Philadelphia, PA,
- Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
- Maintained adequate productivity by setting and enforcing deadlines.
- Monitored team progress to complete projects within deadlines.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Managed paper, ink and printing supply inventories.
- Monitored time and performance standards and reduced waste and spoilage during run mode.
Administrative Assistant, 1999 to 2004
American Marine Contracting – City, STATE,
American Marine Contracting – City, STATE,
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Bachelors of Business Administration: Business, Expected in
Capella University - Minneapolis, MN
Capella University - Minneapolis, MN
Coursework in Management
Bachelor's Degree: , Expected in
Skills
- Sales Software: Salesforce.com,
- Desktop Publishing Software: Photoshop, MS Office
Additional Information
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Resume Strength
- Length
- Personalization
- Target Job
Resume Overview
School Attended
- Capella University
Job Titles Held:
- Customer Experience Manager
- Sales Associate
- Copy & Print Center Manager
- Administrative Assistant
Degrees
- Bachelors of Business Administration
- Bachelor's Degree