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Customer Experience Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I have worked as a manager for many years and have become a great trainer and leader. On a daily basis I work with Microsoft Office including Word, Excel, and Publisher. I am currently learning the Accounting and Finance side to any and all companies.
Highlights
  • Detail-oriented
  • Excellent multi-tasker
  • Proficient in MS Office
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Organized
Accomplishments

Consistently exceeded daily sales targets with an average of $2,000 in sales in my department each day.

Routinely helped as many as 100 customers each day in a high-volume retail outlet.


Experience
Customer Experience Manager, 2011 to 07/2014
Five Star BankGeneseo, NY,
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
Sales Associate, 2011 to 07/2011
Alcatraz CruisesVieques, PR,
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Copy & Print Center Manager, 2005 to 2011
Indus Technology, Inc.Philadelphia, PA,
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored team progress to complete projects within deadlines.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Managed paper, ink and printing supply inventories.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
Administrative Assistant, 1999 to 2004
American Marine ContractingCity, STATE,
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Bachelors of Business Administration: Business, Expected in
Capella University - Minneapolis, MN
GPA:

Coursework in Management


Bachelor's Degree: , Expected in
- ,
GPA:
Skills
  • Sales Software: Salesforce.com,
  • Desktop Publishing Software: Photoshop, MS Office

Additional Information

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Capella University
Job Titles Held:
  • Customer Experience Manager
  • Sales Associate
  • Copy & Print Center Manager
  • Administrative Assistant
Degrees
  • Bachelors of Business Administration
  • Bachelor's Degree