Customer Experience Manager Resume Example
Love this resume?Build Your Own Now
CUSTOMER EXPERIENCE MANAGER
Summary
Customer Experience Manager with solid leadership skills who dependably achieves branch goals. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Highlights
|
|
Accomplishments
Sales
- Surpassed all sales goals by 100% for Sunbelt Region.
- Increased sales by 110% over a two year period.
Audit:
- Received an internal audit score of 100%.
Awards:
- Won Top Producer award for FY15 Q3 & Q4 and FY16 Q1 & Q2.??
Experience
Customer Experience ManagerOct 2015 to Current
Omnicell - Winston Salem , NC
Omnicell - Winston Salem , NC
- Deal with branch audit.
- Manage teller line to speed up transactions and increase sales.
- Handle complex banking transactions and sales
- Actively recruited and oversaw training for all new branch employees.
- Provided expert financial advice on mortgage, educational and personal loans.
- Adhered to all federal and state compliance guidelines for retail mortgage lending.
- Educated customers on the variety of loan products and available credit options.
?
Personal Banker/Senior BankerApr 2013 to Oct 2015
Summit Credit Union - Waunakee , WI
Summit Credit Union - Waunakee , WI
- Deal with complex banking needs.
- Implemented training for new/current reps - speeding profitability.
- Mentored and grew customer service representatives.
- Excelled in revenue sales per month - top 10% of company FY2015.
Universal BankerFeb 2013 to Apr 2013
Butler Technical Group - Waco , TX
Butler Technical Group - Waco , TX
- Expanded on customer conversation to provide needs.
- Reached and exceeded monthly Revenue goal.
- Expanded to provide deeper needs for clients.
Customer Service RepresentativeFeb 2011 to Feb 2013
Rain For Rent - Chandler , AZ
Rain For Rent - Chandler , AZ
- Managed opening and closing times for the main branch.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Trained employees on cash drawer operation.
- Increased quarterly sales by 32%.
Sales Associate Nov 2009 to Dec 2010
JC Penny - City , STATE
JC Penny - City , STATE
- Placed special orders and called other stores to find desired items.
- Guided customers in choosing items that reflected personal style and shape.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Computed sales prices, total purchases and processed payments.
Education
General Business/Business ManagementPresentPhoenix Community College - City, StateGeneral Business/Business Management
Skills
- Sales Software: Salesforce.com, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Customer Satisfaction, Customer Service,
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
Resume Overview
School Attended
- Phoenix Community College
Job Titles Held:
- Customer Experience Manager
- Personal Banker/Senior Banker
- Universal Banker
- Customer Service Representative
- Sales Associate
Degrees
- General Business/Business Management Present
Similar Resumes
