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Customer Experience Manager Resume Example

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CUSTOMER EXPERIENCE MANAGER
Summary
Customer Experience Manager with solid leadership skills who dependably achieves branch goals. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Highlights
  • Excellent communication skills
  • Reliable
  • People-oriented
  • Expert in risk management
  • Complex problem solving
  • Strong interpersonal skills
  • Excellent work ethic
  • Excellent time management skills
Accomplishments
Sales
  • Surpassed all sales goals by 100% for Sunbelt Region.
  • Increased sales by 110% over a two year period.
Audit:
  • Received an internal audit score of 100%.
Awards:
  • Won Top Producer award for FY15 Q3 & Q4 and FY16 Q1 & Q2.??
Experience
Customer Experience ManagerOct 2015 to Current
BMO Harris Bank - Phoenix, AZ
  • Deal with branch audit.
  • Manage teller line to speed up transactions and increase sales.
  • Handle complex banking transactions and sales
  • Actively recruited and oversaw training for all new branch employees.
  • Provided expert financial advice on mortgage, educational and personal loans.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.
  • Educated customers on the variety of loan products and available credit options.
 ?
Personal Banker/Senior BankerApr 2013 to Oct 2015
BMO Harris Bank - Phoenix, AZ
  • Deal with complex banking needs.
  • Implemented training for new/current reps - speeding profitability.
  • Mentored and grew customer service representatives.
  • Excelled in revenue sales per month - top 10% of company FY2015.
Universal BankerFeb 2013 to Apr 2013
M&I Bank - Phoenix, AZ
  • Expanded on customer conversation to provide needs.
  • Reached and exceeded monthly Revenue goal.
  • Expanded to provide deeper needs for clients.
Customer Service RepresentativeFeb 2011 to Feb 2013
M&I Bank - Phoenix , AZ
  • Managed opening and closing times for the main branch.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Increased quarterly sales by 32%.
Sales Associate Nov 2009 to Dec 2010
JC Penny - Phoenix , AZ
  • Placed special orders and called other stores to find desired items.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Computed sales prices, total purchases and processed payments.
Education
General Business/Business ManagementPresentPhoenix Community College - Phoenix, AZGeneral Business/Business Management
Skills
  • Sales Software: Salesforce.com, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Customer Satisfaction, Customer Service,
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Resume Overview

Companies Worked For:

  • BMO Harris Bank
  • M&I Bank
  • JC Penny

School Attended

  • Phoenix Community College

Job Titles Held:

  • Customer Experience Manager
  • Personal Banker/Senior Banker
  • Universal Banker
  • Customer Service Representative
  • Sales Associate

Degrees

  • General Business/Business Management Present

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