Customer Experience Manager with solid leadership skills who dependably achieves branch goals. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Excellent communication skills
Expert in risk management
Complex problem solving
Strong interpersonal skills
Excellent work ethic
Excellent time management skills
Surpassed all sales goals by 100% for Sunbelt Region.
Increased sales by 110% over a two year period.
Received an internal audit score of 100%.
Won Top Producer award for FY15 Q3 & Q4 and FY16 Q1 & Q2.??
Customer Experience ManagerOct 2015 to Current BMO Harris Bank - Phoenix, AZ
Deal with branch audit.
Manage teller line to speed up transactions and increase sales.
Handle complex banking transactions and sales
Actively recruited and oversaw training for all new branch employees.
Provided expert financial advice on mortgage, educational and personal loans.
Adhered to all federal and state compliance guidelines for retail mortgage lending.
Educated customers on the variety of loan products and available credit options.
Personal Banker/Senior BankerApr 2013 to Oct 2015 BMO Harris Bank - Phoenix, AZ
Deal with complex banking needs.
Implemented training for new/current reps - speeding profitability.
Mentored and grew customer service representatives.
Excelled in revenue sales per month - top 10% of company FY2015.
Universal BankerFeb 2013 to Apr 2013 M&I Bank - Phoenix, AZ
Expanded on customer conversation to provide needs.
Reached and exceeded monthly Revenue goal.
Expanded to provide deeper needs for clients.
Customer Service RepresentativeFeb 2011 to Feb 2013 M&I Bank - Phoenix , AZ
Managed opening and closing times for the main branch.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Increased quarterly sales by 32%.
Sales Associate Nov 2009 to Dec 2010 JC Penny - Phoenix , AZ
Placed special orders and called other stores to find desired items.
Guided customers in choosing items that reflected personal style and shape.
Replenished floor stock and processed shipments to ensure product availability for customers.
Computed sales prices, total purchases and processed payments.
General Business/Business ManagementPresentPhoenix Community College - Phoenix, AZGeneral Business/Business Management
Sales Software: Salesforce.com, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Customer Satisfaction, Customer Service,