Livecareer-Resume

Customer Experience Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Skills
  • Strategic Planning
  • Accomplished manager
  • Analytical problem solver
  • Active Listening
  • Retail merchandising
  • Leadership
  • Multitasking abilities
  • Verbal and written communication
  • Training & Development
  • Flexible & Adaptable
  • Memorization
  • Systems and software programs
Education
Fairhope High School Fairhope, AL Expected in 05/2016 High School Diploma : - GPA :
Work History
Omnicell - Customer Experience Manager
Mountain View, CA, 08/2018 - 09/2021
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Oversaw inventory counts each day to maintain stock records and account for shrinkage.
Crane Co. - Customer Service Representative
Spartanburg, SC, 01/2017 - 03/2018
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
Bassett Furniture Industries Incorporated - Sales Associate
Cherry Hill, NJ, 02/2015 - 01/2017
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
Festival Foods - Deli Associate
Kenosha, WI, 10/2021 - 01/2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Fairhope High School
Job Titles Held:
  • Customer Experience Manager
  • Customer Service Representative
  • Sales Associate
  • Deli Associate
Degrees
  • High School Diploma

Similar Resume

View All
Customer Experience Manager
Customer Experience Manager
Customer Experience Manager