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customer experience manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Skills
  • Customer Acquisition
  • Customer Experience Improvement
  • Customer Service
  • Consultative Selling Techniques
  • Strategic Planning
  • Issue Resolution
Work History
Customer Experience Manager, 01/2017 - Current
Altice Usa Reno, NV, Dublin, GA
  • General Customer Service Initiatives to include supervising Associates in selling efforts, ensures store's in-stock position, and maintaining store appearance and organization of store.
  • Staffing and scheduling, identifying and resolving stock deficiencies, supervise store associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  • Supervise Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Perform reviews of associate performance and execute associates disciplinary process when necessary.
  • Operations Management supervise front end processes involving sales and return transactions, as well as special services and lot support.
  • Oversee back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
  • Operate store equipment and systems and manage daily financial operations.
  • Oversee standard operating procedures (SOP's), especially those involving Safety compliance.
  • Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. Work with Store Managers, Field Merchandising, MET Teams
  • Plan merchandise placement and signing. Support stock integrity through inventory management processes.
Director, 01/2007 - 08/2016
North Country Academy Round Rock, TX, Dublin, GA
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Executed marketing plan and promoted positive image to achieve enrollment goals.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Managed program paperwork and child records to comply with state requirements.
  • Attended approved training and continuing education courses to maintain certifications.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Assistant Manager, 05/2006 - 12/2006
Edible Arrangements Pinellas Park, FL, Savannah, GA
  • Defined clear targets and objectives and communicated to other team members.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Created employee schedules to align coverage with forecasted demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager, 09/2004 - 04/2006
Edible Arrangements Plainfield, IN, Dublin, GA
  • Defined clear targets and objectives and communicated to other team members.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma: Early Childhood Education, Expected in 11/2015
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Oconee Fall Line Technical College - Dublin, GA,
GPA:
Status -
CDA : Early Childhood Education, Expected in 01/2014
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Oconee Fall Line Technical College - Dublin, GA,
GPA:
Status -
TCC: Early Childhood Education, Expected in 11/2013
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Oconee Fall Line Technical College - Dublin, GA,
GPA:
Status -

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Resume Overview

School Attended

  • Oconee Fall Line Technical College
  • Oconee Fall Line Technical College
  • Oconee Fall Line Technical College

Job Titles Held:

  • Customer Experience Manager
  • Director
  • Assistant Manager
  • Assistant Manager

Degrees

  • Diploma
  • CDA
  • TCC

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