An experienced and dependable leader in retail management. Very strong in areas of Customer Service,Sales, and Planogram execution. Looking to grow with a company that complements my skill set.
Promoted to Department Manager after 3 years with first retail job.
Promoted to Assistant Manager after starting as entry level Manager after threes years with first Toys R Us.
Remodeled high volumn stores for Toys R Us for 6 month period.
Promoted to Assistant/Operations manager at Linens and Things after moving to Louisville location and working in store less than a year.
Promoted to Store Manager of Paducah store without going through Store Management training program. Promotions was given after being at Louisville Linens and Things for 3 years.
Promoted to department Manager at Michaels Store after being hired as full time associate less than a year.
Promoted to Customer Experience Manager when company did restructioning.
Was responsible for Lexington Michaels store leading sales in new area called Midesign.
Was a leader in helping store reach goal new program involving email collection with cashiers.
In charge of all cashiers. Training and Counseling in terms of performance.
Led district in the first month of company starting email collection.
In charge of customer class programs. In charge of promoting classes in the store and ensuring that the instructors sign up students.
Planned and Maintained monthly class calender that was available to customers online and in the store.
Signing up birthdays. Set up and prepared class room for customer birthdays.
Worked with parents to plan and setup birthday event.
Ensured that all signage was set and up in the planned time they were called for.
Hired seasonal associates for Chistmas season.
Worked with store floral designer in placement of seasonal pieces.
Monitored sales daily and made sure associates were made aware of the daily goals.
Made sure that associates completed daily mission cards that followed up to ensure tasks were completed.
Worked in framing department with a goal of meeting daily sales goals.
Completed Planogram resets for each craft season. Trained staff that was hired for my department. Set drive aisle fixture related to department. Planned for changes such as high sales with no replenishment in department. Planned for and set Planograms for department based on manifest.
Ensured that each team member gave a high level of customer service when in the building.
Hired all management staff at the store.
Changed the sales culture in the building from negative to positive.
Set sales goals for store based on trends.
Helped managers set and reach weekly and monthly sales goals.
Retrained staff in store to be more sales oriented versus task.
Hired and new associate staff to maximize sales in the building.
Redesigned configurations of departments such as bedding and cookware to improve sales and make store more customer oriented for the area.
In charge of areas such as Loss Prevention.
Maintained above the company standard in monthly and weekly shrink goals.
Signage and promotion.
All signage and promotions for each seasonal sales period was up and maintained.
In store ad signage was up and on a weekly basis.
In charge of the cashiers over and shorts.
Planning and receiving trucks for the store on weekly basis.
In charge of all cashiers and receiving personnel.
Ensure that the department managers maintained safety and merchandising standards.
Partnered with store manager in sales forecasting and sales goals for each department.
Maximized sales opportunities and order key item product for each department I managed.
Planned for and merchandised the weekly truck manifest.
Hired associates for department.
Was placed in key manager merchandising role in the first remodel of Lexington store.
Leader in changing culture in the building to more customer friendly.
In charge of the manager and department heads completing necessary tasks such as stocking,assembly, Planogram execution and completion.
Hired Seasonal associates for Christmas season and interviewed and hired regular fulltime and partime associates.
Was promoted to department manager while attending therefore had to quit studies to meet demand of department manager schedule.
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