LiveCareer-Resume

customer experience guide resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in fast paced retail, & customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Store maintenance
  • Direct sales
  • Project management abilities
  • Data entry
  • Leadership
  • Product organization
  • Data evaluation
  • Customer relations
  • Communication
  • Team playing
  • Computer proficiency
  • Problem solving
  • Critical thinking
  • Creativity
  • Interpersonal
  • Written and verbal communication
  • POS Systems
  • Order monitoring
  • Product knowledge
  • Cleanliness
Education and Training
Harold Washington College Chicago, IL, Expected in 05/2024 Associate of Arts : Cinematography - GPA :
Olive Harvey College Chicago, IL, Expected in GED : - GPA :
Experience
Drivetime - Customer Experience Guide
Montclair, CA, 08/2021 - Current
  • Completing Hourly sweeps by emptying trash, restock & tidying restrooms, disinfecting all surfaces, refilling H2O, Fold & wash laundry, fluff pillows, restock retail, clean candles, trim wicks, sweep, clean glass.
  • Set up, flip, & close journey rooms for massage therapists.
  • Check member invoices, & track members and non members on the EOD report.
  • Data entry the discount log.
  • Complete all confirmation calls.
  • Schedule and reschedule guest in order of needs and therapist availability.
  • Check guest in & out whilst collecting intake forms and payment.
  • Assign rooms to therapist.
  • Sale and stock retail as needed.
  • Recruit guest for memberships.
  • Membership tracking .
  • Creating & sharing the EOD report with management & peers at closing.
  • Analyzed reports on improvements to improving efficiency.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Determined accurate prices for membership customer services, consistently searching for deals and best prices for customers.
  • Contacted customers about potential service upgrades, new membership services and account changes.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Informed customers about product lines and services offered by company.
  • Communicated with customers via phone, email and online chats.
SEIU Healthcare - Home Health Care Provider
City, STATE, 11/2019 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Reviewed processes to improve quality, identify pain points and address training issues.
Target - Sales Associate Specialist
City, STATE, 06/2017 - 09/2019
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Trained new staff to develop with excellent product knowledge.
Additional Information

I am currently a DAPP student at Harold Washington college, I am taking multiple courses that will be accredited towards me earning both my Associates and Bachelors. My final years of earning my Bachelors will be completed at Depaul University.

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Resume Overview

School Attended

  • Harold Washington College
  • Olive Harvey College

Job Titles Held:

  • Customer Experience Guide
  • Home Health Care Provider
  • Sales Associate Specialist

Degrees

  • Associate of Arts
  • GED

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