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customer experience evaluation analyst resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Oversees tactical, personnel and operational planning to meet dynamic mission needs. Training and closely mentoring junior team members to optimize knowledge and performance. Fluent in Spanish.

Seasoned E-5 Sergeant offering 5 years of service in United States Army. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment.

Ready to take on challenging, growth-oriented position dedicated to my team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Collections Specialist bringing 8-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Skills
  • Tactical planning
  • Microsoft Office
  • Equipment Maintenance
  • Crew leadership
  • New hire training
  • Collections
  • Finance
  • Financial Management
  • Data Analysis
Experience
09/2022 to Current Customer Experience Evaluation Analyst Valley Health | , , Salt Lake City, UT
  • Recommended Card operational improvements based on tracking and analysis of Compliance data..
  • Provided information regarding charge accounts and loyalty programs.
  • Reported high level of data quality metrics to staff and management.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Gathered, documented, and modeled data to assess business trends.
  • Served as support resource to team members in key meetings.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
10/2016 to Current Sergeant Aegion Corp | , ,
  • I am responsible for individual training, personal appearance, and cleanliness of Soldiers. I foresee Soldiers in their daily tasks and are expected to set a standard for lower-ranked Soldiers to live up to.
    I am a 88M for the Army. Meaning I'm a truck driver. I was the first jr enlisted to lead a Convoy while I was deployed last year. After showing I had what it took to be a leader, I was promoted, and now I help other jr enlisted to meet the standards. I am currently reclassify to a dental hygienist for the Army, which I've always wanted to do.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Inspected and maintained M915, M1088 and fuel machinery and parts for convoy operation.
  • Integrated intelligence activities into other military operations, plans and programs.
02/2014 to 09/2022 Sr Collections Representative Discover | , ,
  • I am a work at home collections representative in the Spanish department. I handle all calls from lower delinquencies to charge off accounts. I take English, Spanish, and other foreign language accounts(Through our interpreter line); I work with the cardmember to find the best solution for them while providing excellent customer service.
    At one point, I was the acting coach in my department, and I always carried out extra responsibilities such as uploading trackers and helping agents who were struggling to get them to meet in stats.


  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
07/2011 to 01/2014 Crew Trainer McDonald's | , ,
  • I worked at McDonald's
  • It was my first job as a crew member
  • I had to solve problems that arose on the job and maintain professionalism and offer excellent customer service for the customers to return
  • I worked all positions at Mcdonald's, from cashier to the back office
  • I was then promoted to crew trainer my first year
  • All new hires would come to me so that I could correctly train them, and then I would help with the rest of their hiring paperwork.
Education and Training
Expected in 2013 to to | Hillcrest High School, Midvale, Utah GPA:

GPA: 3.7

Expected in to to Bachelor of Science | Business Management Grand Canyon University, AZ, GPA:

I am currently going to school for Business Management and will get my diploma in accounting following that. I am going part-time to be still able to work full-time at my job. I will use this diploma to advance in my Army carrier and transfer from an enlisted Soldier to an officer.

  • 4.0 GPA
Certifications

UPL

Hazmat

CLS

Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Hillcrest High School
  • Grand Canyon University

Job Titles Held:

  • Customer Experience Evaluation Analyst
  • Sergeant
  • Sr Collections Representative
  • Crew Trainer

Degrees

  • Bachelor of Science

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