LiveCareer-Resume

customer experience coordinator resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. A positive role model with a focus on team leadership, personnel support, and building customer relationships. Completely passionate about delivering exceptional customer service to promote loyal business. Has pleasant demeanor and excellent problem-solving skills. Also, dedicated to researching and identifying complete and lasting solutions to customer problems.

Skills
  • Returns policies
  • Promotions experience
  • Store opening and closing
  • Solutions management
  • Conflict mediation
  • High-energy attitude
  • Promotional support
  • In-store support
  • Product organization
  • Employee coaching
  • Customer relations
Experience
Customer Experience Coordinator, 12/2021 - Current
Blueground Chicago, IL,
  • Managed check-out operations and upheld high standards of customers service.
  • Assisted customers with returning items and understanding applicable policies.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Redirected complex needs, issues and requests to management.
  • Processed customer returns and product exchanges.
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
Professional Dog Bather, 07/2021 - 11/2021
Northern Tool + Equipment Austin, TX,
  • Contributed to animal health by keeping all areas clean, tidy, and sanitized
  • Kept boarding areas clean and organized to promote animal welfare
  • Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact
  • Used a gentle approach for anxious pets, clipping nails and trimming hair around pads and paws
  • Spoke with customers about lodging, grooming, daycare services, and pricing, as well as cross-selling pet food, treats, and toys
  • Kept animal coats clean and healthy by washing, grooming, and trimming them on a regular basis
  • Unloaded and organized supplies to maximize team efficiency
  • Examined paws, ears, and eyes for injuries or infections and immediately informed customers of any problems upon check-in
  • Washed, groomed, and trimmed each animal to improve coat health
  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring
  • Greeted customers and directed pets to holding kennels or group play areas when they arrived
  • Provided basic wound care and other medical assistance, collaborating with veterinarians on more complex cases
  • Assisted grooming staff with nail clipping, fur blow drying, and combing out matted fur during high-volume periods, such as the holidays
  • Kept an eye on the animals, looking for signs of aggressive or fearful behavior and preventing dog bites during group play sessions
  • Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats.
Sales Associate, 03/2021 - 06/2021
Spencers City, STATE,
  • Used upselling techniques and offered product and service consultations
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Negotiated and closed deals with minimal supervision
  • Customers received merchandise recommendations based on their needs and preferences
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
  • Helped team members master sales techniques so they could consistently exceed their goals
  • Instructed team members on security risks and loss prevention to help prevent store theft
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales
  • Suggested the best merchandise based on the needs and desires of the customer
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
High School Diploma: , Expected in 06/2019
-
Ernest Righetti High School - Santa Maria, CA
GPA:
Status -
: Psychology, Expected in
-
Allan Hancock College - Santa Maria, CA
GPA:
Status -

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Resume Overview

School Attended

  • Ernest Righetti High School
  • Allan Hancock College

Job Titles Held:

  • Customer Experience Coordinator
  • Professional Dog Bather
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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