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Customer Experience Coordinator Resume Example

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CUSTOMER EXPERIENCE COORDINATOR
Summary
Enthusiastic and conscientious professional .  Extremely results driven with an unmatched priority of service excellence. 
Highlights
High degree of accuracy and attention to detail 
Verbally articulate
Effective and persuasive writer
Strong presentation skills
Highly capable of multi-tasking

Strong work ethic and dedication

Takes initiative

Self-motivated

Critical thinker and problem solver

Pleasant, energetic, personable disposition
Accomplishments
Helped to develop the value proposition necessary to produce a comprehensive and compelling Customer Experience Center brochure.
 
Served as an Employee Engagement team-lead of a focus group developing ways to enhance Quality and Customer Satisfaction awareness within the scope of the organization. 
Experience
Customer Experience Coordinator
October 2010 to Current Hill-Rom Company － Batesville, IN
  • Plan, implement and deliver exceptional sales visitation experiences for both domestic and international customers of Hill-Rom
  • Collaborate with North American Sales divisions to develop and manage strong working relationships with Area Vice Presidents, Account Executives, Clinical Outcomes Managers, IT Sales Executives and Mobility Specialists along with representatives from Hill-Rom-owned affiliates
  • Key area of focus is on driving growth of the Customer Visitation Program through a service of excellence in the overall customer visitation experience ultimately driving sales for the organization
  • Deliver comprehensive facility tours including demonstrations of complete Hill-Rom product portfolio, programs and services to a wide audience of customers including high-level recruits, newly hired executives and employees, political leaders and civic organizations
  • Travel to the west coast Customer Experience Center, as needed, to provide support for customer visits, meetings, training and educational programs
  • Strategize with Account Executives to develop a customized agenda in alignment with the needs of the customer including coordinating internal support and off-site visits of working hospitals
  • Ensure that all healthcare provider customer visits are in compliance with the Affordable Care Act and the Physician Payments Sunshine Act
Corporate Aircraft Flight Scheduler
June 2006 to October 2010 Hill-Rom Company
  • Scheduled flights according to combined travel needs of the various executives and sales departments within two jointly owned companies
  • Ensured optimal utilization of aircraft for appropriate travel coverage
  • Prepared reports on weekly, monthly and annual basis to ensure appropriate utilization of assets
  • Developed training materials for aviation department related to new international flight requirements (APIS)
  • Completed Scheduler & Dispatcher Flight Safety International certification
Legal Assistant
August 2004 to June 2006 Batesville Casket Company － Batesville, IN
  • Executive Assistant to the Vice President of Legal
  • Provided special assistance to the legal defense of the company during a major class action lawsuit
  • Administrated Chief Counsel's paralegal team providing document search and retention of highly confidential material
First Grade Teacher
August 1999 to August 2004 St. Lawrence School － Lawrenceburg, IN
  • Worked collaboratively with other teachers and professionals to create and deliver effective lessons that met the learning needs and abilities of all students while complying with standards mandated by the state of Indiana.
  • Actively participated in activities which included: assessing student progress, assigning grades, keeping parents informed through newsletters, daily or weekly progress reports, phone calls and email.
  • Tutored ESL and at-risk students on a twice-weekly basis to increase their level of understanding and overall classroom performance.
Education
Bachelor of Science : Elementary Education, 1999 Indiana University-Purdue University Columbus － Columbus, IN GPA: GPA: 3.75
Honors Degree GPA: Member of the Dean's List every semester Member of the Dean's List every semester
Professional Affiliations
Professional Women's Group, Charter Member, Hill-Rom Company, Inc., Batesville, IN Employee Engagement Committee, Committee Chair, Hill-Rom Company, Inc., Batesville, IN Batesville Young Professionals, Mentor, Batesville Chamber of Commerce, Batesville, IN
Skills
driving, educational programs, email, focus, Legal, meetings, newsletters, paralegal, progress, recruiting, Safety, Sales, phone, training materials
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Resume Overview

Companies Worked For:

  • Hill-Rom Company
  • Batesville Casket Company
  • St. Lawrence School

School Attended

  • Indiana University-Purdue University Columbus

Job Titles Held:

  • Customer Experience Coordinator
  • Corporate Aircraft Flight Scheduler
  • Legal Assistant
  • First Grade Teacher

Degrees

  • Bachelor of Science : Elementary Education , 1999
    Honors Degree

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