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customer experience coordinator resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Skills
  • Opening and closing procedures
  • Money handling abilities
  • Staff education and training
  • Complaint resolution
  • International sales support
  • Professional telephone demeanor
  • POS systems expert
  • Stocking and replenishing
  • Retail store support
  • Key stakeholder relationship building
  • Returns assistance
  • Promotions understanding
Work History
08/2021 to Current Customer Experience Coordinator Big Fish Games, Inc. | Oakland, CA,
  • Provide excellent customer experience
  • Oversee team of Associates at front of store ensuring prompt, courteous customer service and promotion of TJX Reward Credit Card
  • Train and coach Associates on personalizing customer experience
  • Assign registers, supports, and responds to POS coverage needs, and coordinates breaks for all Associates
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experience.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Helped customers understand return policies and processed items
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
08/2014 to 10/2019 Customer Service Specialist Trident Seafoods | Carrollton, GA,
  • Managed over 50 escalated calls per day
  • Resolve billing and payment issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Maintained and managed member and provider files and databases
  • Assisted customers with question and concerns about vision plan benefits and services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
08/2010 to 08/2012 Owner/Operator Lineage Logistics | Kingwood, TX,
  • Provide private duty aide
  • Assist clients with adult daily living and activities
  • Provide basic patient care
  • Assist with general light housekeeping
  • Founded and managed Home Health business, growing revenue to $[40,000] in first year.
  • Managed day-to-day business operations
  • Prepared annual budgets with controls to prevent overages
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Charted and executed marketing strategies to gain new clients
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
01/2004 to 05/2009 Account Receivable Specialist Cambrex | Longmont, CO,
  • Intake census of residents across variety of nursing homes
  • Billed, posted, and balanced payments for Medicaid
  • Provide customer service to resident and/or family member
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Produced, distributed and tracked more than 100 monthly invoices for Long-term care business
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds
  • Applied more than [Number] payments per week
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Medicaid billing software
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
Education
Expected in to to | Business Strayer University, Washington, DC, GPA:
  • Dean's List 1 and 2 semester 2020

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Customer Experience Coordinator
  • Customer Service Specialist
  • Owner/Operator
  • Account Receivable Specialist

Degrees

  • Some College (No Degree)

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