Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Supervised front end cashiers. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store.Attended three team meetings each month to voice concerns and offer constructive feedback to others.
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Computed sales prices, total purchases and processed payments .Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Created weekly and monthly reports and presentations.Managed daily office operations and maintenance of equipment.
Top 20% of class
Graduated with 3.8 GPA
Received President's Award
Coursework in Child Development
Coursework in Early Childhood Education
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