Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Center Manager with a demonstrated history of working in the health and wellness industry. Skilled in Coaching, Microsoft Word and Excel, Operations, Retail, Sales, and Team Building. Strong operations professional working towards an Bachelor of Science in Business Administration from SUNY Old Westbury.
Accomplishments
2nd Largest Individual Package Sales Nationwide; June 2017
Center Manager of Nationwide Wax Pass Conversion Contest Winner; 2nd Place, May 2019
Skills
Leadership
Coaching
Sales
Project Management
Customer Satisfaction
Retail
Merchandising
Inventory Management
Marketing
Business Strategy
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Team Building
Public Speaking
Training
Work History
01/2022 to Current
Operations/Merchandise SupportAppian – , , New York, NY
Assist the Buying/Merchandising team with product creation, price changes & uploads, analysis, reporting and vendor relations.
Set-up new SKUs from a combination of vendor-provided information and research; format buys, enter descriptions, identify missing attributes and/or technology, and confirm both MSRP and cost
Analyze merchandise data and sales on a weekly/monthly/quarterly/yearly sales basis
Allocation: identify and rank store groupings based on sales and sell-thru
Replenishment: calculate weeks-of-supply based on season, and identify store inventory needs
Open-to-Buy: adjust forecast and buys to trend subject to the flow of business
Complete necessary reporting, directives, and presentations, both scheduled and ad-hoc
Pull pre-made reports and dump data into templates
Create clear price change directives with SKU and store-level on-hand details
Prepare thorough and accurate presentations within PowerPoint and other formats
Effectively communicate with vendor partners, including timely follow-up when needed
Request brand visuals and product images
Communicate Solstice standards and timelines
PO’s: canceling and extending as needed; monitoring inbound POs being received
Strong support to eCommerce operations, including but not limited to monitoring and assisting with sales order fulfillment, aiding in publishing new product to the website, routinely reviewing the site to identify issues and areas for improvement, and helping with new initiatives
Serve as an additional member of the Customer Support Team, aiding in high-volume periods and acting as a primary agent 40% of the work week. Responsibilities include:
Monitor and respond in a timely manner to all incoming customer emails, phone calls and chats regarding any order/return/customer service issue; seek partnership as needed
Utilize Shopify to document all eCommerce customer communication and if needed for retail customers, internal tools such as Heartland Retail
Monitor Shopify orders to ensure timely fulfillment and/or updated notes; as needed, partner with the eCommerce team to resolve and/or contact customers about delays or issues
Maintain effective communication about ongoing tickets and/or escalated scenarios with the Customer Service Manager and Director of Operations
Take initiative to ensure all assigned operational functions are completed accurately and timely
Take ownership of necessary follow-up through timely resolution
Provided advice on different bank products and financial options.
Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Identified sales opportunities and referred customers to branch partners in financial services.
Opened, closed and updated accounts for customers.
Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
09/2019 to 10/2020
Sales AssociateBrown University – , ,
Contribute to set-up of new merchandise displays on opening shifts, create aesthetically pleasing arrangements to attract customer attention towards new products
Actively engage customers to provide general assistance, determine buying preferences, and provide information on store merchandise
Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Educate customers on benefits and levels of our company's credit card and points system
Pursue resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Communicate accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Monitor sales floor and merchandise displays to ensure presentable condition, taking corrective action such as re-stocking or re-organizing products
Analyze and properly process returns as well as assist customers with finding alternative merchandise to meet needs
Skilled using cash register including processing sales, discounts, price matching, and refunds
11/2017 to 08/2019
Center ManagerBluegreen Resorts – , ,
Worked Full Time GSA Shifts
Heavily responsible for maintaining a continuous goal-oriented, positive team by keeping associates educated, dedicated, and strongly motivated
Led a team of 15-20 associates with integrity; lived the brand's values
Consistently worked alongside each associate; provided individual con-the-spot coaching, individual PIPs, and touch-base meetings
Submitted Metrics Spreadsheet to Upper Management, updated MTD/WTD Associate Metrics in center's "Group Me" chat. (Weekly)
Placed and Receive Orders. (Weekly/Bi-Weekly)
Submitted Payroll Spreadsheet (Bi-Weekly)
Organized/Conducted 1 Hour Associate Team Meeting (Weekly)
Resolved "Tier 1" Associate Form Submissions
Solved Guest Issues through Communication/Compensation
Conducted Phone Interviews
Trained Oncoming Guest Service Associates
Coordinated Guest Service Associate and Wax Associate Scheduling
Executed Associate Performance/Sales Goals
Maintained Personal Performance/Sales Standards
Reached Storewide Monetary and Metric Goals set by Upper Management
Responsible for completing all Lead GSA tasks if position was not filled; Lead GSA position filled for 4 months
08/2017 to 11/2017
Lead Guest Service AssociateEuropean Wax Center – , ,
Worked Full Time GSA Shifts
Responsible for FOH motivation; worked alongside FOH to assist each individual in reaching sales goals and ensure position standards were being met
Reported individual observations and performance to Center Manager
Assisted Center Manager in Resolving Specific Associate Form Submissions; Merge Duplicate Accounts, Points Issues, Product Refunds
Assisted Center Manager in training oncoming Guest Service Associates
Sent Sales Report to Central Office. (Weekly)
Reviewed Register Check-Out Receipts. (Weekly)
Counted Inventory (Weekly)
Restricted + Called Accounts with Declined Payments (Weekly)
Maintained Personal Performance/Sales Standards
05/2016 to 08/2017
Guest Services AssociateCompany Name – , ,
Greeted all guests with a friendly, warm welcome before proceeding to check-in for their reservation, create a reservation, or to simply make a package, product, or gift card purchase
Created genuine relationships with guests by initiating conversation while they waited to be seen/at check-out
Heavily communicated with FOH and BOH to maintain the flow of the center
Educated all guests on current and future promotions
Educated guests on the benefits of booking in-store reservations and referring friends; points system
Built trusting relationships with guests by thoroughly communicating the benefits of our Wax Pass options
Sold Wax Passes to guests
Assisted wax associates with product sales by re-iterating the benefits of using our exclusive product portfolio on their freshly waxed skin or to maintain their waxed skin in between visits
Always kept a neat, perfect to count register
Responsible for up-keeping the appearance and cleanliness of the center; specific cleaning procedures were performed on closing shifts
Communicated guest issues, returns, and all necessary information to management through Intranet forms
Education
Expected in 05/2023
Bachelor of Science: Business Administration SUNY College At Old Westbury - Old Westbury, NY, GPA:
3.5 GPA
Carol Farber Honor Student (Fall 2020)
Dean's List (Spring 2020)
Expected in 2020
Associate of Science: Business Administration Nassau Community College - Garden City, NY GPA:
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