I graduated from Tarpon Springs High School‘s Culinary Arts program in 2011. At the time I believed I wanted to make a career working in restaurants. Most of my adult life has been spent bussing tables, bar backing, and serving tables at numerous restaurants throughout the area such as Lucky Dill (2 years), L.B.C. (2 years) and Black Grouper (1 year). When I entered college I found a new love for business and saw I excelled in resolution and leadership skills; however, I still had a strong interest in restaurants and continued working in restaurants throughout my college career. Eventually I was given an opportunity to work in a local Deli as a cook/cashier and I worked there for over 2 years. It was very similar to working in a restaurant; however, it gave me a small taste of business management skills by giving me more control and independent responsibilities in the store. This gave me an urge to try something different. I decided to change my direction entirely and jump into retail. I applied at Marshalls where I was hired as a sales-floor employee. I loved my job from day one. Within 3 months I was promoted to Customer Experience Coordinator, where I continue to excel and gain recognition as a role model employee. I am the fastest promoted coordinator in the store. I used the customer service skills that I learned in the restaurant industry and college, along with my positive, quick learning personality to gain traction in a new career path. I took a chance and I want to continue to take chances to prove my worth. I want this job to help other people.
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- Manage check-out operations and uphold high standards of customer service.
- Support and manage all cashiers to assure quality service for customers.
- Resolve cashier issues to provide smooth and speedy check-outs.
- Deal with complex concerns and develop successful resolutions to satisfy business requirements and customer needs.
- Create and implement process improvements to reduce workloads and raise efficiency.
- Answer numerous incoming calls per day and directed to designated individuals or departments.
- Improve productivity by providing the store head manager performance feedback for corrective action.
- Train new employees in procedures and policies in order to maximize team performance.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintain calm, friendly demeanor with upset customers to defuse stressful situations.
- Assist customers with returning items and understanding applicable policies.
- Push cashiers to influence their quality of customer service.
- Educate customers/cashiers on benefits of company loyalty credit cards to produce the most applications possible.
- Help customers apply for our company’s loyalty credit card.
- Handle and dispose of private information correctly in order to safely eliminate and conceal the sensitive information.
- Boost store ratings.
- Promote our company’s loyalty credit card by making routine announcements over the intercom.
- Create fun ways to uplift cashier hospitality and positivity such as routine competitions and games.
- Provided assistance with purchases and locating items.
- Helped customers by answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change, and receipts.
- Resolved issues regarding customer complaints and escalated worsening concerns to store owner for remediation.
- Maintained high productivity by efficiently processing cash, credit, and debit transactions.
- Restocked shelves to present a full inventory to customers.
- Ordered new product for the store.
- Received shipments from vendors.
- Food preparation/portioning done daily.
- Took food orders in an efficient manner.
- Cooked quality food by following proper sanitation and food handling procedures.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Changed kegs when they were empty.
- Organized cooler for proper beer dispensing.
- Restocked liquor wells
- Defused situations to maintain positive, safe environment.
- Monitored patrons to keep alcohol consumption limited to the property.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Replenished bar glasses, garnishes and condiments.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Created a customer relationship to provide a welcoming environment.
- Greeted guests with friendliness and professionalism.
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School Attended
- St. Petersburg College
Job Titles Held:
- Customer Experience Coordinator
- Cashier/cook
- Bar Back
Degrees
- Associate of Arts
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