Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Innovative Customer Experience Coordinator who effectively executes process changes to improve operational efficiency.Results-oriented with diverse background in Guest Services management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Strategic thinker who thrives in fast-paced environments.

  • Skilled multi-tasker
  • Management of remote employees
  • Strategic planning
  • Multi-site operations
  • Inventory control

  • Salesforce software proficiency
  • Specialized software: Nielsen Claritas iXPRESS, MapInfo, and Business PointManagement of remote employees
  • Adobe Creative Suite - Photoshop, Illustrator, Indesign.
Expected in 2007 Bachelor of Arts | International Studies Loyola University, Chicago, IL GPA:

International Studies Studied abroad at the Eur-Am Center in Pontlevoy, France

07/2014 to Current Customer Experience Coordinator Appian | Salt Lake City, UT,
  • Worked on a special project for Guest Services - ImplementIing Same Day delivery at various malls
  • Met with retailers to present new program and contract sign up
  • Traveled to various malls to meet with retailers
  • Management of various Guest Service/Same Day locations
  • Assists the Customer Experience Supervisor in the training, leadership, mentorship, coaching, and supervision of the Customer Experience Representatives (CER) and with professional and effective day to day operations of the customer reception areas.
  • Assists in the preparation of and ensures adherence to staff schedules, based on the operational needs of the facility.
  • Assists in exploring enhanced customer service levels and the initiation of new procedures to improve the customer experience.
  • Develops and fosters customer relationships through professional, courteous, and efficient service for all customer service requests.
  • Resolves customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
  • Utilizes effective listening and communication skills to identify problems/needs/opportunities.
03/2013 to Current Marketing Department Coordinator Raising Canes Chicken | Lake Jackson, TX,
  • Management of marketing weekly newsletter Aided in coordinating annual companywide off site meeting Worked with a team to implement Saleforce training to all of the field marketing managers as well as creating and submitting deals for each event.
  • Point person for any marketing questions related to Salesforce Effectively manage the Event Tracking Tool by identifying best practices and becoming proficient in data management/analysis Assist Events Management Team and Charitable Management Teams as needed including Seasonal Programming Enrollment Surveys, Photo Program logistics/communication and charitable projects Implement budget allocation and forecast Management of the Marketing Desktop workspace.
11/2011 to 04/2013 Marketing/ Tenant Coordinator Corteva, Inc. | El Paso, TX,
  • Content owner of corporate website; including writing and design needs Prepare customized material packages for specialized projects Research and implement e-mail/event marketing solutions for Pinterest and Facebook campaigns Planning and organization of the annual International Council of Shopping Centers meeting in Las Vegas Ordered and designed graphics for company Assembled leasing kits, Corporate/Company Overviews, Property Portfolios and other marketing materials needed for ICSC show in Las Vegas Worked with trade booth vendor to coordinate booth and trade show services for the 6,000 sq.
  • ft booth Organize and manage Status Meetings for Tenant Coordination.
02/2009 to 10/2011 Communications Administrative Assistant Veolia Water North America | City, STATE,
  • Coordinated multiple special events ranging in size from 20 to 250 attendees
  • Responsible for all aspects of event management, including site selection, transportation arrangements, registration/database management, and on-site management
  • Worked closely with hotels and other vendors to ensure that all requirements are fulfilled
  • Provided administrative support to various executives, including Communications, Human Resources, Business Development, Legal and Technology
  • Assisted the Trade Show Manager in the organization of Trade Shows Ordered promotional items for trade shows and/or various events Worked with trade booth vendor to coordinate booth and trade show services for a large trade show program
  • Experienced in working for a complex global company across multiple business units
  • Ordered literature as needed and maintained inventory
  • Made copies, scans, sent faxes, prepared expense reports, paid invoices
  • Use of programs such as PowerPoint, Excel, Adobe, Word, Concur, PeopleSoft, Egencia, Cision, Google Analytics
  • Posted updates to corporate intranet
  • Created media lists through the using Cision Tracked the flow of visitors on our external website using Google Analytics.

Fluent in Spanish; elementary-level French.


Adobe, Photoshop, budget, event management, special events, Indesign, logistics, MapInfo, marketing, Excel, office, PowerPoint, Word, PeopleSoft Fluent in Spanish, Trade Shows

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School Attended

  • Loyola University

Job Titles Held:

  • Customer Experience Coordinator
  • Marketing Department Coordinator
  • Marketing/ Tenant Coordinator
  • Communications Administrative Assistant


  • Bachelor of Arts

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