Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Innovative Customer Experience Coordinator who effectively executes process changes to improve operational efficiency.Results-oriented with diverse background in Guest Services management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Strategic thinker who thrives in fast-paced environments.
Highlights
Skilled multi-tasker
Management of remote employees
Strategic planning
Multi-site operations
Inventory control
Salesforce software proficiency
Specialized software: Nielsen Claritas iXPRESS, MapInfo, and Business PointManagement of remote employees
Adobe Creative Suite - Photoshop, Illustrator, Indesign.
Education
Expected in 2007Bachelor of Arts | International StudiesLoyola University, Chicago, ILGPA:
International Studies Studied abroad at the Eur-Am Center in Pontlevoy, France
Experience
07/2014 to CurrentCustomer Experience CoordinatorAppian | Salt Lake City, UT,
Worked on a special project for Guest Services - ImplementIing Same Day delivery at various malls
Met with retailers to present new program and contract sign up
Traveled to various malls to meet with retailers
Management of various Guest Service/Same Day locations
Assists the Customer Experience Supervisor in the training, leadership, mentorship, coaching, and supervision of the Customer Experience Representatives (CER) and with professional and effective day to day operations of the customer reception areas.
Assists in the preparation of and ensures adherence to staff schedules, based on the operational needs of the facility.
Assists in exploring enhanced customer service levels and the initiation of new procedures to improve the customer experience.
Develops and fosters customer relationships through professional, courteous, and efficient service for all customer service requests.
Resolves customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
Utilizes effective listening and communication skills to identify problems/needs/opportunities.
03/2013 to CurrentMarketing Department CoordinatorRaising Canes Chicken | Lake Jackson, TX,
Management of marketing weekly newsletter Aided in coordinating annual companywide off site meeting Worked with a team to implement Saleforce training to all of the field marketing managers as well as creating and submitting deals for each event.
Point person for any marketing questions related to Salesforce Effectively manage the Event Tracking Tool by identifying best practices and becoming proficient in data management/analysis Assist Events Management Team and Charitable Management Teams as needed including Seasonal Programming Enrollment Surveys, Photo Program logistics/communication and charitable projects Implement budget allocation and forecast Management of the Marketing Desktop workspace.
11/2011 to 04/2013Marketing/ Tenant CoordinatorCorteva, Inc. | El Paso, TX,
Content owner of corporate website; including writing and design needs Prepare customized material packages for specialized projects Research and implement e-mail/event marketing solutions for Pinterest and Facebook campaigns Planning and organization of the annual International Council of Shopping Centers meeting in Las Vegas Ordered and designed graphics for company Assembled leasing kits, Corporate/Company Overviews, Property Portfolios and other marketing materials needed for ICSC show in Las Vegas Worked with trade booth vendor to coordinate booth and trade show services for the 6,000 sq.
ft booth Organize and manage Status Meetings for Tenant Coordination.
02/2009 to 10/2011Communications Administrative Assistant Veolia Water North America | City, STATE,
Coordinated multiple special events ranging in size from 20 to 250 attendees
Responsible for all aspects of event management, including site selection, transportation arrangements, registration/database management, and on-site management
Worked closely with hotels and other vendors to ensure that all requirements are fulfilled
Provided administrative support to various executives, including Communications, Human Resources, Business Development, Legal and Technology
Assisted the Trade Show Manager in the organization of Trade Shows Ordered promotional items for trade shows and/or various events Worked with trade booth vendor to coordinate booth and trade show services for a large trade show program
Experienced in working for a complex global company across multiple business units
Ordered literature as needed and maintained inventory
Made copies, scans, sent faxes, prepared expense reports, paid invoices
Use of programs such as PowerPoint, Excel, Adobe, Word, Concur, PeopleSoft, Egencia, Cision, Google Analytics
Posted updates to corporate intranet
Created media lists through the using Cision Tracked the flow of visitors on our external website using Google Analytics.
Languages
Fluent in Spanish; elementary-level French.
Skills
Adobe, Photoshop, budget, event management, special events, Indesign, logistics, MapInfo, marketing, Excel, office, PowerPoint, Word, PeopleSoft Fluent in Spanish, Trade Shows
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