LiveCareer-Resume

customer experience associate resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.

Skills
  • Cleaning Experience
  • Host/Hostess
  • Cashiering
  • Front Desk
  • Restaurant Experience
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Client Relationships
  • Responding to Difficult Customers
  • Financial Transactions
  • Upbeat and Positive Personality
  • Customer Care
Work History
Customer Experience Associate, 06/2022 to Current
Agreeya SolutionsWork From Home, CA,
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Cashier Assistant, 11/2016 to 02/2018
Whole FoodsMishawaka, IN,
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Answered questions about store policies and addressed customer concerns.
  • Packed customer orders into boxes and bags, transferring to Bag.
  • Helped clients transport large or bulky items into vehicles.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
Hostess, 10/2017 to 11/2017
Grand Beach HotelMiami Beach, FL,
  • Would greet the incoming customers.
  • Ask how their day was and then ask how many were in their party.
  • Hand them their menus.
  • Assisted managers with quickly resolving service- and food-related issues.
  • I would also take to go order calls.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
High school diploma: , Expected in to Sam Houston High School - San Antonio, TX
GPA:
Languages
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Customer Experience Associate
  • Cashier Assistant
  • Hostess

Degrees

  • High school diploma

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