LiveCareer-Resume

customer experience associate resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

As an individual, I've obtained experience in many different employment opportunities including socializing and engaging with various groups of people. I have built enjoyment towards employment opportunities that pertain to being social and interactive with individuals under professional circumstances on and also off the clock. Another thing I enjoy doing is being very active on social media. It allows me to share memorable moments with friends and family, near and far. With my passion in taking pictures and capturing the moment, I feel that it is a useful tool in many different occasions. With that being said, I would love the opportunity to be given a chance in a work environment that allows me to be who I am and do what I love.

Skills
  • Data Entry
  • Customer Service
  • Call Documentation
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Digital Marketing
  • Content Creation
  • Data Management
  • Calendar Management
  • Social Media Marketing
  • Proofreading and Editing
  • Marketing and Product Presentations
  • Microsoft Office
  • Adobe PhotoShop
  • Image Editing
  • Attention to Detail
  • Critical Thinking
  • Social Media
  • Digital Image Creation
  • Sales and Marketing
Experience
09/2021 to Current
Customer Experience Associate Agreeya Solutions Redondo Beach, CA,
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
  • Managed outbound call process, triaged customer voicemails and determined priority level of responses.
  • Redirected complex needs, issues and requests to management.
  • Kept accurate records of customer interactions, payments and issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained store cleanliness and sanitation through [Action] and [Action].
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Upsold products and services to address customer needs and maximize sales.
01/2016 to 06/2019
Hostess Beaver Creek Ski Resort Beaver Creek, CO,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Built positive relationships with other front-of-house and kitchen staff.
05/2017 to 07/2017
Sales Associate Value City Furniture Warrensville Heights, OH,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Used technology resources to assist customers in locating and selecting items.
08/2015 to 11/2015
Receptionist Carter Lumber Inc Bowling Green, KY,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Expected in 10/2021
GED:
Missouri Department of Education - Missouri,
GPA:

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Resume Overview

School Attended

  • Missouri Department of Education

Job Titles Held:

  • Customer Experience Associate
  • Hostess
  • Sales Associate
  • Receptionist

Degrees

  • GED

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