customer experience associate resume example with 20 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Regulatory Compliance
  • Efficient and Detail-Oriented
  • Client Relationships
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Promotions Programs
  • Performance Goals
  • Proficiency in Microsoft Office
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Effective Customer Communication
Work History
Accounting Specialist, 04/2019 - 05/2019
Agreeya Solutions Norfolk, VA,
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Responsible in reconciling the wire transfers, PayPal and credit cards payments from precious day.
  • Prepared weekly cash integration
  • Processed refunds
  • Sent emails to customers regarding wire refunds and process PO's.
Customer Experience Associate, 08/2018 - 12/2018
Riebes Auto Parts Llc Rocklin, CA,
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products.
  • Maintained extensive knowledge of products to recommend items aligned with customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Operated POS system
  • Monthly winner for Military Star Swipes and percentage to sales (11.58%).
Cashier, 10/2017 - 05/2018
Navy Exchange City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Solicited customers to purchase loyalty and item protection plans.
Sales Clerk Garden Store, 08/2017 - 10/2017
CyCom Computer Services/Travel, Airline Agent City, STATE,
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed payments and returns with accuracy and efficiency.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Checked aisles for spills to complete quick clean-up.
  • Supported promotional plans by updating signage with price changes.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Operated POS
Small Business Owner, 11/1997 - 10/2016
Company Name City, State,
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Frequently studied market to keep abreast of new industry trends.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Input customer reservations, payment sources and contact details into computer system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Completed data entry tasks with accuracy and efficiency.
  • Added documents to file records and created new records to support filing needs.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Production Operator, 12/1994 - 12/1996
Company Name City, State,
  • Worked with supervisor to coordinate workflow and updated daily production team accordingly.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
  • Documented production information via daily system logs and discussed issues with management.
  • Monitored machinery to identify concerns, make corrections or report complex problems.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Trusted to perform early production testing and production operations field testing.
  • Demonstrated effective communication skills through positive interactions with site managers, outside contractors and junior on-site staff.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Actively participated in team projects and met critical deadlines.
  • Participated in training sessions to enhance skills and knowledge.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
Encoder, 06/1993 - 11/1994
Company Name City, State,
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Obtained scanned records and uploaded into database.
  • Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
  • Maintained files, records and chronologies of entry activities.
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  • Maintained daily production logs of activities and completed work.
  • Prepared source data for computer entry by compiling and sorting information.
  • Efficient and detail-oriented Encoder with. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
  • Provided administrative and clerical support to Marketing-Motor Car Underwriting staff.
Bachelor of Science: Computer And Information Sciences, Expected in 03/1993
St. Paul College of Manila - Philippines,
Status -
Tagalog/Filipino :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • St. Paul College of Manila

Job Titles Held:

  • Accounting Specialist
  • Customer Experience Associate
  • Cashier
  • Sales Clerk Garden Store
  • Small Business Owner
  • Production Operator
  • Encoder


  • Bachelor of Science

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