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customer experience associate resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-67215780/
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management. Customer Experience professional with experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication, multilingual and problem-solving skills.

Skills
  • Multilingual - English, Punjabi, Hindi
  • Communication skills
  • Customer Interaction
  • Empathy and Patience
  • Computer Competencies
  • Microsoft Word, Power Point and Excel
Work History
09/2022 to Current
Customer Experience Associate Gates Corp Philadelphia, PA,
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assist customers
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
11/2020 to 09/2022
Associate Cushman & Wakefield Inc Burbank, CA,
  • The main duty entails obtaining products to fulfill supervisors' orders.
  • Ensuring that stocks and inventory are well-organized and maintained.
  • Scanning and picking the orders.
10/2018 to 10/2019
Senior Executive (Academic Outreach Division) University Of Kentucky Lexington, KY,
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Conducting presentations in technical institutions and schools to motivate students for enrolling in university.
  • Preparing and scheduling events for University's promotion.
  • Preparing and keeping record of student's data.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
01/2010 to 09/2018
Lecturer in Mechanical Engineering CT Group Of Institutions City, STATE,
  • Worked well in team setting, providing support and guidance.
  • Organized and detail-oriented with strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Expected in 04/2023 to to
MBA:
University Canada West - Vancouver, BC,
GPA:
Expected in 06/2018 to to
Master of Technology: Mechanical Engineering
Punjab Technical University - Jalandhar,
GPA:
Expected in 12/2009 to to
Bachelor of Technology : Mechanical Engineering
R.I.E.T - Phagwara,
GPA:
Expected in 01/2009 to to
Certificate of Technical Studies: Computer Aided Design And Drafting
GNA-IMT - Phagwara,
GPA:
Accomplishments
  • Achieved target by completing 100 admissions to the university.
  • Supervised team of 6 staff members and successfully enrolled 10 percent of students who visited campus.
Certifications


  • CAD/CAM - Computer aided designing and Computer aided manufacturing
  • Digital Marketing strategy

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Resume Overview

School Attended

  • University Canada West
  • Punjab Technical University
  • R.I.E.T
  • GNA-IMT

Job Titles Held:

  • Customer Experience Associate
  • Associate
  • Senior Executive (Academic Outreach Division)
  • Lecturer in Mechanical Engineering

Degrees

  • MBA
  • Master of Technology
  • Bachelor of Technology
  • Certificate of Technical Studies

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