Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated forward-thinking professional with a positive attitude to last all day and give customers the satisfied experience they need to come back for more. With over 3 years of not only high customer service skills but also with a passionate helping hand for the guest and staff members too, clear communication skills, answering questions along with making suggestions if needed or asked. Driven to accomplish any goals that may be needed to be met, and flexible to offer my services wherever is necessary

  • Schedule mastery
  • High-energy attitude
  • Store maintenance
  • Microsoft Office expertise
  • Communication skills
  • Sales promoting
  • Positive and professional
01/2020 to 05/2020
Customer Experience Associate The Hertz Corporation Livonia, MI,
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Shared detailed information regarding clothing, food, and/or health care options to help customers make decisions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Received payments for customers purchase and issued receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues customers or associate might have .
  • Checked shelves to determine adequate stock levels.
08/2019 to 01/2020
Cashier Lamichoacana Meat Market Conroe, TX,
  • Supervised store opening and closing procedures, which included counting cash drawers
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Taught junior employees how to meet operational and sales goals
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Checked shelves to determine adequate stock levels.
05/2019 to 08/2019
Server Guest Services, Inc. Vista, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, beer selections and desserts to guide patrons toward more profitable items.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable, positive attitude and smile
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Trained new employees to perform duties by showing how to stock needed items, greet guest properly, and clear off their table once they were finished
10/2017 to 05/2018
Team Member Papa Murphy's Holdings, Inc. Woodland Park, NJ,
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Operated headset to process food orders from guests to input into computer system.
  • Answered phone calls to assist customers with questions and take party orders.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Cleaned seating area and checked restrooms
  • Greeted each guest that came into the store to help make them feel welcomed
Education and Training
Expected in
: Nursing
Prairie View A & M University - Prairie View, TX
Additional Information

CPR Certified

Involved in Don't Mess With Texas

Volunteer at Church Daycare for 3+ years

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Resume Overview

School Attended

  • Prairie View A & M University

Job Titles Held:

  • Customer Experience Associate
  • Cashier
  • Server
  • Team Member


  • Some College (No Degree)

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