customer experience associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Work History
08/2021 to 01/2022
Customer Experience Associate Agreeya Solutions New York, NY,
  • 1) Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • 2) Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • 3) Looked for additional ways to expand products to customers by upselling new products and services.
  • 4) Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • 5)Asked customers questions to determine, verify and solve common problems.
  • 6)Suggested operational improvements to enhance quality, improve production times and reduce costs.
  • 7)Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • 8)Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • 9)Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • 10)Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • 11)Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • 12)Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • 13)Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • 14)Documented customer interactions in internal database to maintain customer service history details.
  • 15)Exhibited high energy and professionalism when dealing with clients and staff.
  • 16)Promptly responded to inquiries and requests from prospective customers.
  • 17)Sought ways to improve processes and services provided.
  • 18)Effective liaison between customers and internal departments.
  • 19)Provided ongoing guest service.
  • 20)Investigated and resolved accounting, service and delivery concerns.
  • 21)Communicated professionally with colleagues, freelancers and clients.
08/2018 to 12/2019
Cosmetics Counter Manager Belk Williamsburg, VA,
  • 1) Budgeted, audited, balanced cash handlings to secure cash drawer.
  • 2) Recommended, selected, helped locate or obtain specific merchandise based on customer needs and desires.
  • 3) Ticketed, arranged displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • 4) Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • 5) Performed daily department re-merchandising, price markdowns, and merchandise transfers.
  • 6)Organized sale events and created eye-catching product displays to attract customers to our Cosmetic counter.
  • 7) Engage with approximately hundreds of customers per day by answering questions about services and products offered.
  • 8) Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • 9) Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • 10) Operated cash register to accurately complete customer financial transactions.
  • 11) Endorsed products by making recommendations and promoting specials, Updating displays weekly.
  • 12) Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • 14) Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • 15) Trained, coached and motivated my team to achieve personal productivity and company goals and objectives.
  • 16) Supervised and performed human resource management functions Such as onboarding new associates.
  • 17) Supervised site investigations, reported issues and escalated those that required further assistance.
  • 18) Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • 19) Provided management oversight both sales and associates..
02/2000 to 07/2018
Professional Sales Consultant Barneys New York City, STATE,
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Exceeded corporate quotas for monthly policy sales.
  • Promoted products and services using upselling and other sales strategies.
  • Provided coverage option information to assist clients in protecting assets.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met existing customers to review current services and expand sales opportunities.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Acquired and applied sector knowledge to create effective dialogue with customers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Consulted with businesses to supply accurate product and service information.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Developed, maintained and utilized diverse client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas for 15 yrs consecutive weeks.
  • Worked independently with minimal supervision.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built and cultivated long-term quality relationships with over 20,000 clients by addressing needs and providing superior customer service.
02/2009 to 02/2016
Vince Specialist Position Held While Working For Barneys New York City, STATE,
  • 1 ) Followed all company policies and procedures to deliver quality work. Such as merchandising, reaching out to clients to inform them of new deliveries organizing events to drive business.
  • 2 ) Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • 3 ) Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.4 Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • 5 ) Maintained current understanding of market conditions, compliance standards and best practices.
  • 6 ) Kept detailed records of project progress, discrepancies and other funding issues.
  • 7 ) Listened and responded to customer requests and forwarded necessary information to superiors.
  • 8 ) Interpreted clients' needs and introduced services to fit specific requirements.
  • 9 ) Monitored customer lines at POS and opened additional registers to expedite sale process. 10)Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • 11 )Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
  • 12 )Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
Expected in 01/2000
Associate of Arts: Liberal Arts
Borough of Manhattan Community College - Manhattan New York,
Expected in 09/1992
High School Diploma:
William Howard Taft High School - Bronx New York,
Professional summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Retail sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Competent Sales professional driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Customer Service Representative bringing top-notch skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. being relatable was essential to my Success. Gifted in working with stressed, able to put my personal feelings aside and focus on the client and their needs. and upset individual. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Proactive customer service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Motivated Customer Service Representative with over 25 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and French. Goal-oriented worker with outstanding knowledge of Fashion and Cosmetic retail product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and relatable talents. Committed to best-in-class customer service and maintaining professionalism. . Delivered superb customer service for national company and earned recognition for quality of work. Excellent communications skills and outgoing personality leading to exceptional results.

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Resume Overview

School Attended

  • Borough of Manhattan Community College
  • William Howard Taft High School

Job Titles Held:

  • Customer Experience Associate
  • Cosmetics Counter Manager
  • Professional Sales Consultant
  • Vince Specialist


  • Associate of Arts
  • High School Diploma

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