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Customer Experience Administrator Resume Example

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CUSTOMER EXPERIENCE ADMINISTRATOR
Summary

As an energetic and reliable leader with an eye for efficiency, I employ a consultative and analytical approach, and creative problem solving to overcome challenges. I learn quickly, have a knack for working with data, and enjoy collaboration across business lines. In recognition of my knowledge and experience, I have been appointed to lead teams, coach and develop personnel, and spearhead projects.

Skills
  • Senior leadership support
  • Technologically savvy
  • Data evaluation & analysis
  • Cross-functional collaboration
  • Manager coaching & training
  • Business Administration
  • Training development & execution
  • Team building
  • Problem resolution
  • Customer service
  • Communications
  • Employee engagement
Experience
Customer Experience Administrator
City, StateCompany Name/Jun 2013 to Current
  • Recruited and led remote project teams across multiple markets to drive sustained performance improvement.
  • Strengthened operational and sales efficiencies by acting upon opportunities for a more agile and informed approach to the application of reporting.
  • Coordinated and provided oversight to staffing needs, staff development, and coaching initiatives.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Created new and updated existing talent development interventions, ranging from team meeting exercises to multi-day training programs.
  • Liaised with staff and management in analysis and resolution of complaints.
  • Supported over 200 employees at all levels across multiple states.
  • Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into actions taken.
Commercial Loan Administrator
City, StateCompany Name/Oct 2010 to Jun 2013
  • Created and deployed a training program for a new commercial loan origination software.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process from application to closing.
  • Recognized by management for providing exceptional customer service.
Branch Manager, AVP
City, StateCompany Name/Jul 2006 to Oct 2010
  • Hired, developed, and led a branch team to consistent top sales performance.
  • Networked within communities to identify and capitalize on business opportunities.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Received awards for exceptional sales performance.
68W Health Care Specialist
City, StateCompany Name/Jan 2002 to Jan 2011
  • Lab supervisor for the Vermont Army National Guard (VTARNG) Medical Detachment.
  • Contributor to the creation and review of standard operating procedures for the Medical Detachment's fixed and mobile medical components.
  • Combat lifesaving skills course instructor, responsible for conducting medical and non-medical training for classes ranging in size from 5 to 50+.
Education and Training
Master of Science: Human Relations & Organizational DevelopmentChamplain CollegeExpected in Dec 2020City, State

Positive Organization Development concentration focusing on strength-based leadership and Appreciative Inquiry. Key projects included: Understanding Acceptance & Belonging of the LGBTQIA+ Community in Northeastern Retail Banking, Design For a Positive Organizational Culture In A Rural Healthcare Setting, and Customer Experience Factors Driving Retail Checking Account Customer Retention. 4.0 GPA.

Bachelor of Science: Multi-disciplinary StudiesLiberty UniversityDec 2012City, State

Bachelor of Science in Multidisciplinary Studies with a primary focus on business administration. Graduated cum laude.

Activities and Honors

Community Outreach & Marketing Committee Member

Sacopee Valley Health Center

Sep 2018 – Present

Strategic planning, community presence and networking, development, event planning, and review and recommendation of branding changes.

Assistant Soccer Coach

Sacopee Valley Homeschoolers

Aug 2020 - Present

Volunteer coach for youth soccer team.

Certifications

Positive Organization Development graduate certificate

issued by Champlain College.

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Resume Overview

School Attended

  • Champlain College
  • Liberty University

Job Titles Held:

  • Customer Experience Administrator
  • Commercial Loan Administrator
  • Branch Manager, AVP
  • 68W Health Care Specialist

Degrees

  • Master of Science : Human Relations & Organizational Development
    Bachelor of Science : Multi-disciplinary Studies

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