Customer Experience Administrator Resume Example
As an energetic and reliable leader with an eye for efficiency, I employ a consultative and analytical approach, and creative problem solving to overcome challenges. I learn quickly, have a knack for working with data, and enjoy collaboration across business lines. In recognition of my knowledge and experience, I have been appointed to lead teams, coach and develop personnel, and spearhead projects.
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New Britain , PAAmerican Heritage Federal Credit Union/Jun 2013 to Current
- Recruited and led remote project teams across multiple markets to drive sustained performance improvement.
- Strengthened operational and sales efficiencies by acting upon opportunities for a more agile and informed approach to the application of reporting.
- Coordinated and provided oversight to staffing needs, staff development, and coaching initiatives.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Created new and updated existing talent development interventions, ranging from team meeting exercises to multi-day training programs.
- Liaised with staff and management in analysis and resolution of complaints.
- Supported over 200 employees at all levels across multiple states.
- Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into actions taken.
City , STATEPeople's United Bank/Oct 2010 to Jun 2013
- Created and deployed a training program for a new commercial loan origination software.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Executed loan origination process from application to closing.
- Recognized by management for providing exceptional customer service.
City , STATEPeople's United Bank/Jul 2006 to Oct 2010
- Hired, developed, and led a branch team to consistent top sales performance.
- Networked within communities to identify and capitalize on business opportunities.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Received awards for exceptional sales performance.
City , STATEArmy National Guard/Jan 2002 to Jan 2011
- Lab supervisor for the Vermont Army National Guard (VTARNG) Medical Detachment.
- Contributor to the creation and review of standard operating procedures for the Medical Detachment's fixed and mobile medical components.
- Combat lifesaving skills course instructor, responsible for conducting medical and non-medical training for classes ranging in size from 5 to 50+.
Positive Organization Development concentration focusing on strength-based leadership and Appreciative Inquiry. Key projects included: Understanding Acceptance & Belonging of the LGBTQIA+ Community in Northeastern Retail Banking, Design For a Positive Organizational Culture In A Rural Healthcare Setting, and Customer Experience Factors Driving Retail Checking Account Customer Retention. 4.0 GPA.
Bachelor of Science in Multidisciplinary Studies with a primary focus on business administration. Graduated cum laude.
Community Outreach & Marketing Committee Member
Sacopee Valley Health Center
Sep 2018 – Present
Strategic planning, community presence and networking, development, event planning, and review and recommendation of branding changes.
Assistant Soccer Coach
Sacopee Valley Homeschoolers
Aug 2020 - Present
Volunteer coach for youth soccer team.
Positive Organization Development graduate certificate
issued by Champlain College.
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Resume Overview
School Attended
- Champlain College
- Liberty University
Job Titles Held:
- Customer Experience Administrator
- Commercial Loan Administrator
- Branch Manager, AVP
- 68W Health Care Specialist
Degrees
- Master of Science : Human Relations & Organizational Development
Bachelor of Science : Multi-disciplinary Studies
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