customer engineer resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Certifications
CompTIA A+ certified CompTIA Network + certified Lenovo Certified Technician Samsung TV Support Technician Sony PC and TV Support DCSE (Dell Certified System Expert) HP APS (Accredited Platform Specialist)
Professional Summary
To attain a position as IT specialist, IT technician, Network support or any IT related position in Applied Information Technology. Computer Technician with a background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base. Always eager to learn about new technology and planning to get more certifications such as CCNA, CCNP, Security+ and  more IT oriented certifications to help me in my career.
Skills
Diagnosis, repair and configure Windows operating systems, Servers and Microsoft Suite, security.
PC installation, hardware replacement on laptops and
Desktops.
Refresh and support programs for installation, moves, adds and changes (IMAC). Install, troubleshoot, Repair, and restore PC and printer products.
Analytical thinker
System troubleshooting
Customer service oriented
Knowledge of backup systems
IT security best practices
Networked applications
Working independently
System administration
Desktop and laptop repair
Internal components installation
Internet setup and repair
Certificate in Computer Operations
Systems analysis
Wireless Access Point
LAN and WAN expertise
Quick learner
Work History
05/2014 to CurrentCustomer EngineerFoundation Capital | Miami, FL,
Provide installation, maintenance, and repairs on Financial/ATM (first-line and Second line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory/region.
Provide continuity of customer operations and high levels of customer satisfaction.
Identified and corrected performance issues.
Followed internal procedures for change management, incident management and escalation.
Escalated unresolved issues to appropriate level.
Ensured proper release and maintenance of all systems.
07/2011 to 05/2014Field SpecialistDollar Tree | , ,
Provide customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accept and delivery of all service calls assigned Complete all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs.
Provide functional guidance to colleagues.
Identified and corrected performance issues.
Entered commands and observed system function to verify correct operations and detect errors.
Ensure proper installation of cables, operating systems and software.
Trained users in the proper use of hardware or software.
Escalated unresolved issues to appropriate level.
Ensured proper release and maintenance of all systems.
08/2013 to 10/2013Field service technicianAtlas Copco Drilling Solutions | , ,
A short project to perform break-fix work for HP.
Visit multiple customer sites per day, install and/or replace equipment in a predefined route, potentially spanning multiple cities.
Perform accurate and expedient installation and break/fix while ensuring customer delight.
Maintain equipment and vehicle safety, and adhering to an installation schedule.
Ensure proper release and maintenance of all systems.
Managed call flow and responded to technical support needs of customers.
Installed software, modified and repaired hardware and resolved technical issues.
Demonstrated professionalism and courtesy with customers at all times.
06/2010 to CurrentIT consultantAts | , ,
I have 3 years of experience working with Onforce as a freelancer and completed over 100 Work orders ranging from Operating system re-install and upgrade (Windows 10, Windows 8, Windows 7, Windows XP and Vista), removing viruses, and installing antivirus software for Business and residential clients.
Install printers and backup devices.
Upgrade system's memory and graphic cards.
Install of new hard drives.
Upgrade OS from windows vista or XP to Windows 7 or any later version.
Refresh and support programs for installation, moves, adds and changes (IMAC).
Managed call flow and responded to technical support needs of customers.
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.
Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.
Resolved virus and malware issues with a 100% success rate.
Restored data, operating systems, files, documents, and drivers.
Installed system software, including windows XP, 7, Vista and 8.
07/2010 to 06/2011Taxi cab driverEctohr, Inc. | Greater Metro Detroit Area, ,
Established long-term customer relationships through prompt and courteous service
Drive customers to Airports and Supermarket with courtesy
used and good understanding of a digital dispatch system
03/2010 to 06/2010IT technician Ectohr, Inc. | Greater Metro Detroit Area, MI,
Project work for Sullivan and Cogliano /CompuCom.
Installation of a Cradle point as an alternative backup for various sites in the Baltimore metro area.
Followed internal procedures for change management, incident management and escalation.
10/2010 to 10/2010IT technicianAtlas Copco Drilling Solutions | , ,
Project work for Technisource Inc.
Hardware refresh and OS upgrades to Windows 7 & Office 2010 in our regional offices, including User State.
Back-ups, install memory, BIOS upgrades, new CPU and Monitor installations.
Install of Win 7 & Office 2010 using an automated tool, and the de-installation of legacy systems.
09/2005 to 10/2010Field Service TechnicianDan Tech Inc | City, STATE,
Schedule and provide residential/commercial PC/laptop technical support, at the hardware warranty and post-warranty repair level.
Refresh and support programs for installation, moves, adds and changes (IMAC).
Install, troubleshoot, repair, and restore Dell products.
Increase customer satisfaction and loyalty toward Dell products as measured by continually meeting defined customer experience metric targets.
Maintain DCSE certification by training on new Dell products.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Restored data, operating systems, files, documents and drivers.
Education
Expected in 5/2015 to to Certificate in Computer Networking | Computer NetworkingUniversity of Maryland University College, Adelphi, MDGPA:
3.4 GPA​
Coursework in Computer Networks
Coursework in Computer Structure and Assembly
Coursework in Operating Systems, Algorithms and Programming Languages
Expected in 12/2009 to to A.S.S | Network TechnologyCommunity College of Baltimore County, Dundalk, MDGPA: GPA: 3.5 Cum Laude Network Technology GPA: 3.5 Cum Laude
Expected in to to Intro to Data Communications Local Area Networks Logic & Object Oriented Design Intro to Linux/UNIX Windows Professional Intro to Information Security Windows Server 2003, 2008 Windows Network Infrastructure Intro to PC Operation & Repair Computer System Operations Maintenance & Troubleshooting | , , GPA:
Expected in 12/2005 to to Diploma | ElectricianPenn Foster College, Scranton, PAGPA:
Electrical journeymanTechnician Certificate
Coursework in Electronics and basic electricalÂ
Languages
Fluent in French and English
Additional Information
Honors/Awards: 08/2007 Dell Inc. -
Certificate of Recognition 05/2008 Dean's list from The Community College of Baltimore County. 10/2015
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Resume Overview
School Attended
University of Maryland University College
Community College of Baltimore County
Penn Foster College
Job Titles Held:
Customer Engineer
Field Specialist
Field service technician
IT consultant
Taxi cab driver
IT technician
IT technician
Field Service Technician
Degrees
Certificate in Computer Networking
A.S.S
Intro to Data Communications Local Area Networks Logic & Object Oriented Design Intro to Linux/UNIX Windows Professional Intro to Information Security Windows Server 2003, 2008 Windows Network Infrastructure Intro to PC Operation & Repair Computer System Operations Maintenance & Troubleshooting