Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
Education
Lively tech Tallahassee, FL Expected in GED : - GPA :
Work History
Brightwheel - Customer Engagement Specialist
San Francisco, CA, 07/2013 - Current
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Met or exceeded service and quality standards every review period.
Henry Schein - Customer Service Rep
New Berlin, WI, 08/2009 - 05/2013
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 44 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
Henry Schein - Customer Service Rep
Orange, CA, 09/2006 - 07/2009
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.

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resume Strength

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Resume Overview

School Attended

  • Lively tech

Job Titles Held:

  • Customer Engagement Specialist
  • Customer Service Rep
  • Customer Service Rep

Degrees

  • GED

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