Montgomery Street , San Francisco , CA 94105 Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skilled in call center operations Multi-line phone operation proficiency Exceptional workflow management Adheres to customer service procedures Strong problem solving aptitude Persuasive speaker Lively tech Tallahassee , FL Expected in ā ā GED : - GPA :
Brightwheel - Customer Engagement Specialist San Francisco , CA , 07/2013 - Current Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Met or exceeded service and quality standards every review period. Henry Schein - Customer Service Rep New Berlin , WI , 08/2009 - 05/2013 Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 44 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Met or exceeded service and quality standards every review period. Henry Schein - Customer Service Rep Orange , CA , 09/2006 - 07/2009 Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions . As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved? Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume: