Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Exceptional workflow management
- Adheres to customer service procedures
- Strong problem solving aptitude
- Persuasive speaker
Education
Lively tech Tallahassee, FL Expected in ā ā GED : - :
Work History
Brightwheel - Customer Engagement Specialist
San Francisco, CA, 07/2013 - Current
San Francisco, CA, 07/2013 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Met or exceeded service and quality standards every review period.
Henry Schein - Customer Service Rep
New Berlin, WI, 08/2009 - 05/2013
New Berlin, WI, 08/2009 - 05/2013
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 44 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Met or exceeded service and quality standards every review period.
Henry Schein - Customer Service Rep
Orange, CA, 09/2006 - 07/2009
Orange, CA, 09/2006 - 07/2009
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
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Resume Overview
School Attended
- Lively tech
Job Titles Held:
- Customer Engagement Specialist
- Customer Service Rep
- Customer Service Rep
Degrees
- GED
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