Customer Engagement Specialist Resume Example
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CUSTOMER ENGAGEMENT SPECIALIST
Summary
Knowledgeable owner/operator adept at exhibiting professional and service-oriented company image at all times. Friendly and well-spoken with experience in handling hazardous chemicals and operating heavy equipment. Seek opportunity to join company delivering environmentally sustainable pest control services.
Skills
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Experience
Brightwheel | Austin , CACustomer Engagement Specialist07/2018 - Current
- Managed needs of customers in busy fast pace environment alongside team of 2 other customer relations professionals.
- Assisted many customers, greeting with upbeat positive attitude.
- Developed relationships with new customer prospects or referrals.
- Coordinate with our logistics teammates to carry out customer requests.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Provided excellent services for customers by following up on issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Anixter | Lenexa , KSDelivery Driver/Warehouse Associate03/2013 - 07/2018
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Verified contents of daily inventory loads against Bills of Lading for accuracy.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
- Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Loaded and unloaded trucks each day.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Pulled and reviewed daily customer tickets to successfully fulfill orders.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Completed daily pre-trip inspection checklist before I left warehouse.
- Presented customers with bills and receipts and collected payments for goods delivered.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Handled merchandise in accordance with product handling standards.
- Coordinated with logistics team to get delivery route information and changes.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Verified loads against shipping papers.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Farmtek | Dyersville , IAConstruction Worker02/2007 - 03/2013
- Protected crew and general public by keeping traffic away from dangerous locations.
- Conferred with customers to understand needs and help each meet property goals.
- Supported project managers in developing effective work schedules for each project team and stage.
- Set up and tended to machinery to keep site work efficiently moving.
- Built and disassembled scaffolds, bracing and barricades.
- Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
- Coordinated communication between equipment operators by using two-way radios and hand signals.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Measured distances and marked locations to help prepare sites for planned operations.
- Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
- Addressed and independently resolved site problems to keep teams on-task and avoid development of larger concerns.
- Built new structural components and replaced worn parts with updated pieces meeting current code standards.
- Notified supervisors of faulty operations and defective materials.
- Sustained safety protocol by ensuring proper, cost-effective and safe handling of equipment and materials.
- Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
- Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
Rentokil Initial | Dalton , GALawn Specialist01/2005 - 03/2007
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
- Provided written cost estimates for services and coordinated future appointments.
- Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
- Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
- Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
- Projected positive image of company by always dressing appropriately, acting professionally, keeping neat, organized vehicle spaces and being punctual for all appointments.
- Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Monitored multiple databases to keep track of all company inventory.
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
Education and Training
Mckinney High School | City, StateHigh School Diploma06/1994
Studied auto mechanics
went to district competition where I received 3rd place of which qualified me for state competition where I placed 1st
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Resume Overview
School Attended
- Mckinney High School
Job Titles Held:
- Customer Engagement Specialist
- Delivery Driver/Warehouse Associate
- Construction Worker
- Lawn Specialist
Degrees
- High School Diploma
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