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Customer Engagement Specialist Resume Example

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CUSTOMER ENGAGEMENT SPECIALIST
Summary

Knowledgeable owner/operator adept at exhibiting professional and service-oriented company image at all times. Friendly and well-spoken with experience in handling hazardous chemicals and operating heavy equipment. Seek opportunity to join company delivering environmentally sustainable pest control services.

Skills
  • Preventative measures
  • Safety protocols

  • Cost assessments
  • Customer relationship management
  • Safety procedures

  • Hazardous chemical handling
  • Billing and invoicing
  • Project support
  • Team leadership
  • Local amenities knowledge
  • Sales process engineering
  • Records administration
  • Route planning
  • Service desk support
  • Sorting and labeling
  • Scheduling and calendar management
  • Product knowledge
  • Troubleshooting and diagnostics
  • Package labeling
  • Product delivery
  • Preventative maintenance
  • Invoicing and shipping documentation
  • Sales techniques
  • Logistics coordination
  • Materials handling
  • POS system operations
  • Credit card processing
  • Task delegation and prioritization
Experience
TireHub | Tampa, FLCustomer Engagement Specialist07/2018 - Current
  • Managed needs of customers in busy fast pace environment alongside team of 2 other customer relations professionals.
  • Assisted many customers, greeting with upbeat positive attitude.
  • Developed relationships with new customer prospects or referrals.
  • Coordinate with our logistics teammates to carry out customer requests.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided excellent services for customers by following up on issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Goodyear Tire & Rubber Co | Riverview, FLDelivery Driver/Warehouse Associate03/2013 - 07/2018
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Verified contents of daily inventory loads against Bills of Lading for accuracy.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
  • Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Loaded and unloaded trucks each day.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Pulled and reviewed daily customer tickets to successfully fulfill orders.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Completed daily pre-trip inspection checklist before I left warehouse.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Handled merchandise in accordance with product handling standards.
  • Coordinated with logistics team to get delivery route information and changes.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Verified loads against shipping papers.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Highway Safety Devices | Tampa, FLConstruction Worker02/2007 - 03/2013
  • Protected crew and general public by keeping traffic away from dangerous locations.
  • Conferred with customers to understand needs and help each meet property goals.
  • Supported project managers in developing effective work schedules for each project team and stage.
  • Set up and tended to machinery to keep site work efficiently moving.
  • Built and disassembled scaffolds, bracing and barricades.
  • Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
  • Coordinated communication between equipment operators by using two-way radios and hand signals.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Measured distances and marked locations to help prepare sites for planned operations.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Addressed and independently resolved site problems to keep teams on-task and avoid development of larger concerns.
  • Built new structural components and replaced worn parts with updated pieces meeting current code standards.
  • Notified supervisors of faulty operations and defective materials.
  • Sustained safety protocol by ensuring proper, cost-effective and safe handling of equipment and materials.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
  • Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
  • Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
Whites' Lawncare | Riverview, FLLawn Specialist01/2005 - 03/2007
  • Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
  • Provided written cost estimates for services and coordinated future appointments.
  • Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
  • Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
  • Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
  • Projected positive image of company by always dressing appropriately, acting professionally, keeping neat, organized vehicle spaces and being punctual for all appointments.
  • Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored multiple databases to keep track of all company inventory.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
Education and Training
Mckinney High School | Mckinney, TXHigh School Diploma06/1994

Studied auto mechanics

went to district competition where I received 3rd place of which qualified me for state competition where I placed 1st

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Resume Overview

Companies Worked For:

  • TireHub
  • Goodyear Tire & Rubber Co
  • Highway Safety Devices
  • Whites' Lawncare

School Attended

  • Mckinney High School

Job Titles Held:

  • Customer Engagement Specialist
  • Delivery Driver/Warehouse Associate
  • Construction Worker
  • Lawn Specialist

Degrees

  • High School Diploma

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