Ambitious, hardworking and quick-learning human resource professional with over ten years experience seeking opportunity to explore various areas in human resource management.
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Customer Contact Supervisor January 2012 to CurrentSOUTHERN CALIFORNIA GAS CO － REDLANDS, CA
Supervisor a staff of 18 represented employees.
Hire, Train, Evaluate performance and counsel subordinates.
Interview potential candidates for Customer Service Representative positions.
Process Performance Appraisals.
Conduct new hire orientation.
Training Liaison for New Hires.
Supervisor all phone center activities, including calls for service requests, meter sets, turn-ons, closes, emergencies, high bills, service related complaints, and requests for information on other Company-sponsored programs.
Receive and resolve escalated calls.
Provide follow-up with Call Center personnel on quality assurance observations in order to achieve Quality of Service Standards.
Conduct on-going safety audits.
Coordinate, design and deliver on-site training materials.
Review and make recommendations on new policy and procedures.
Benefits Manager January 2006 to January 2007CHARLES R. DREW UNIVERSITY － LOS ANGELES, CA
Administered pension plan, health & welfare, STD, LTD, workers compensation, life insurance, flexible spending accounts, Leave of Absences and COBRA.
Resolved on-going benefit-related issues with workers' compensation, health and welfare, flexible spending accounts and disability.
Administered open enrollment and benefits fair.
Negotiated benefit renewals and contracts with brokers.
Participated in Plan design.
Managed the Workers' Compensation and State Disability Programs.
Maintained Occupational Safety and Health Administration (OSHA) logs.
Prepared Summary Plan Descriptions and Plan Documents.
Reported disclosure and compliance requirements: ensure filing and distribution of Annual 5500 Reports with the plan participants and Department of Labor and Internal Revenue Service.
Maintained record keeping as required by ERISA.
Arranged and coordinate benefit workshops such as health fairs, retirement planning, and counseling sessions.
Conducted benefits surveys Introduced and implemented a Flexible Spending Account.
Designed and created Leave of Absence, Workers' Compensation procedures and forms.
Human Resource Specialist January 1996 to January 2006FARMERS INSURANCE － LOS ANGELES, CA
Administered company's benefits for over 20,000+ employees (Medical, Dental, Vision, Long term, Short term benefits, life insurance, pension and profit sharing).
Act as consultant providing, compensation, health and welfare, pension and profit sharing plan guidance to all field human resource functions.
Interfaced with internal and external auditors, attorneys and vendors.
Resolved ongoing benefit issues with regard to health and welfare, pension and profit sharing.
Assisted with preparing and gathering data for 5500 Report, Annual Statement of Compensation Benefits and Summary Annual Report.
Surveyed industry to determine company' s competitive position in employee benefits.
Calculated deferred compensation and retirement benefit information for company executives.
Calculated and communicate benefit payment options for fully vested employees in both defined benefit and defined contribution plans.
Processed request for retirement, which includes Early, Normal, Deferred and Disability.
Reviewed and approved Qualified Domestic Relations Orders.
Administered, audit and calculate cash balance distributions for lump sum recipients.
Calculated 70-1/2 pension and profit sharing distributions.
Human Resource Assistant/Generalist January 1994 to January 1996
Consulted with employees and regional offices regarding personnel issues and policies.
Attended college and job fairs.
Conducted recruitment and interviewing candidates.
Assisted with employee counseling.
Assisted with annual enrollment.
Interpreted and communicated policies and procedures on FMLA, leave of absences and Workers Compensation.
Conducted employee-training programs.
Ensured that employment letters, payroll status changes, and other forms were processed in an accurate and timely manner.
Followed-up to ensure Performance Management reviews were accurately processed and completed on a timely manner.
Processed leave of absences, I9 forms, state disability claims, exit interviews, COBRA, workers compensation claims, new hires, tuition aid requests, terminations, time cards, salary reviews, request for benefits, employment reference checks, and payroll.
PHR Certification : 2014University of Phoenix － Gardenia, CA
MA : Organizational Management Human Resource Management, 1999Los Angeles, CAOrganizational Management Human Resource Management
BS : Public Personnel Administration, 1992California St. University of Dominguez Hills － Carson, CAPublic Personnel Administration