Hardworking Stylist with a pleasant personality and passion for hairdressing. Focused on building a loyal client base by developing and enhancing personal appearance.
Highlights
Outstanding customer service
Quick learner
Flexible schedule
Braiding and weaving
Familiar with relaxers
Business management
Team player
Beauty competition participant
Accomplishments
Perfect Attendance Award in 2012 at Empire Cosmetology.
Completed Pyrametrics Training
Received Teamwork Award
Received Act Now. Do it Today. Get Results. Award
Experience
Manpower/IBM/PepsiWinston-Salem, NCCustomer Contact Specialist08/2013 to Current
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Dellaria SalonBoston, MASalon Assistant07/2012 to 06/2013
Examined hair texture and condition to determine appropriate treatment.
Promoted and sold salon services and products.
Educated guests on proper hair care.
Recommended home care hair regimens and treatments.
Set up workstation and treatment room with necessary products, equipment and supplies.
Employed a variety of hair style techniques, including curling and straightening.
Recommended hair styles that complimented clients' facial features and coloring.
Conducted weekly salon inventory.
Trained five new assistants.
Created repeat business by developing long-term relationships with regular customers.
Supervised front end of the store and coordinated employee schedules.
Pre-booked appointments to guarantee repeat business.
Politely answered the phone and scheduled appointments for clients.
Trimmed and styled hair for weddings and special occasions.
Sanitized workstations and salon equipment for safety purposes.
Completed continuing education and training to stay up to date with new trends and techniques.
Designed traditional and contemporary hair styles for men and women.
Pepsi Beverages CompanyWinston-Salem, NCTrade Resolution Specialist and Customer Contact Specialist02/2006 to 10/2011
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided cross training to 7 staff members.
Assisted with the development of the call center's operations, quality and training processes.
Trained 10 new employees.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked with several software systems,including SAP, ERT, Oracle, and CTS
Sonic Drive-In & Little Caesar's PizzaWinston-Salem, NCAssistant Manager01/2003 to 01/2005
Managed team of 13 of professionals.
Successfully executed opening and closing procedures
Implemented training course for new recruits - increasing profitability.
Manufactured weekly work schedules and submitted payroll.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Resolved guest complaints promptly and professionally.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Worked well with teammates and openly invited coaching from the management team.
Prevented store losses using awareness, attention to detail and integrity.
Sally Beauty SupplyWinston-Salem, NCSales Associate01/2002 to 01/2003
Doubled Item of the Month sales 3 months in a row.
Described merchandise and explain operation of merchandise to customers.
Computed sales prices, total purchases and processed payments.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
