Customer Contact Specialist Resume Example
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CUSTOMER CONTACT SPECIALIST
Summary
Hardworking Stylist with a pleasant personality and passion for hairdressing. Focused on building a loyal client base by developing and enhancing personal appearance.
Highlights
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Accomplishments
- Perfect Attendance Award in 2012 at Empire Cosmetology.
- Completed Pyrametrics Training
- Received Teamwork Award
- Received Act Now. Do it Today. Get Results. Award
Experience
Caliber Home Loans, Inc.Medford , ORCustomer Contact Specialist08/2013 to Current
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Demonstrated mastery of customer service call script within specified timeframes.
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Omni HotelsWashington , DCSalon Assistant07/2012 to 06/2013
- Examined hair texture and condition to determine appropriate treatment.
- Promoted and sold salon services and products.
- Educated guests on proper hair care.
- Recommended home care hair regimens and treatments.
- Set up workstation and treatment room with necessary products, equipment and supplies.
- Employed a variety of hair style techniques, including curling and straightening.
- Recommended hair styles that complimented clients' facial features and coloring.
- Conducted weekly salon inventory.
- Trained five new assistants.
- Created repeat business by developing long-term relationships with regular customers.
- Supervised front end of the store and coordinated employee schedules.
- Pre-booked appointments to guarantee repeat business.
- Politely answered the phone and scheduled appointments for clients.
- Trimmed and styled hair for weddings and special occasions.
- Sanitized workstations and salon equipment for safety purposes.
- Completed continuing education and training to stay up to date with new trends and techniques.
- Designed traditional and contemporary hair styles for men and women.
Pets At Home GroupHaverhill , MATrade Resolution Specialist and Customer Contact Specialist02/2006 to 10/2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Provided cross training to 7 staff members.
- Assisted with the development of the call center's operations, quality and training processes.
- Trained 10 new employees.
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked with several software systems,including SAP, ERT, Oracle, and CTS
Shoe Carnival, Inc.Texarkana , TXAssistant Manager01/2003 to 01/2005
- Managed team of 13 of professionals.
- Successfully executed opening and closing procedures
- Implemented training course for new recruits - increasing profitability.
- Manufactured weekly work schedules and submitted payroll.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Resolved guest complaints promptly and professionally.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Worked well with teammates and openly invited coaching from the management team.
- Prevented store losses using awareness, attention to detail and integrity.
Sally Beauty SupplyCity , STATESales Associate01/2002 to 01/2003
- Doubled Item of the Month sales 3 months in a row.
- Described merchandise and explain operation of merchandise to customers.
- Computed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Operated a cash register to process cash, check and credit card transactions.
- Administered all point of sale opening and closing procedures.
- Facilitated monthly and quarterly physical inventory counts.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Education
CosmetologyJune 2012Empire Cosmetology School, City, State
- Recipient of Student of the Month Award
- Hair treatment training
- Sanitation training
- Haircutting and Chemical Services training
- Emphasis in relaxers and styling
- 100% Attendance
- 99% Grade Average
- Styled models for Lowell's Winter Fest 2012
- Participated at the Future pro Expo, Hershey, PA in May 2012 - Braiding Competition
- Mentored fellow students
Bachelor of Arts:Business Management2011Winston-Salem State University, City, State
- Advanced coursework in Business Administration
- Coursework in Marketing and Advertising
- Coursework in minor Accounting and Economics
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Resume Overview
School Attended
- Empire Cosmetology School
- Winston-Salem State University
Job Titles Held:
- Customer Contact Specialist
- Salon Assistant
- Trade Resolution Specialist and Customer Contact Specialist
- Assistant Manager
- Sales Associate
Degrees
- Cosmetology June 2012
Bachelor of Arts : Business Management 2011
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