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Customer Contact Specialist Resume Example

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CUSTOMER CONTACT SPECIALIST
Summary

Hardworking Stylist with a pleasant personality and passion for hairdressing. Focused on building a loyal client base by developing and enhancing personal appearance.

Highlights
  • Outstanding customer service

  • Quick learner

  • Flexible schedule

  • Braiding and weaving
  • Familiar with relaxers

  • Business management

  • Team player

  • Beauty competition participant
Accomplishments
  • Perfect Attendance Award in 2012 at Empire Cosmetology.

  • Completed Pyrametrics Training

  • Received Teamwork Award

  • Received Act Now. Do it Today. Get Results. Award


Experience
Manpower/IBM/Pepsi Winston-Salem, NC Customer Contact Specialist 08/2013 to Current
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Dellaria Salon Boston, MA Salon Assistant 07/2012 to 06/2013
  • Examined hair texture and condition to determine appropriate treatment.
  • Promoted and sold salon services and products.
  • Educated guests on proper hair care.
  • Recommended home care hair regimens and treatments.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Employed a variety of hair style techniques, including curling and straightening.
  • Recommended hair styles that complimented clients' facial features and coloring.
  • Conducted weekly salon inventory.
  • Trained five new assistants.
  • Created repeat business by developing long-term relationships with regular customers.
  • Supervised front end of the store and coordinated employee schedules.
  • Pre-booked appointments to guarantee repeat business.
  • Politely answered the phone and scheduled appointments for clients.
  • Trimmed and styled hair for weddings and special occasions.
  • Sanitized workstations and salon equipment for safety purposes.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Designed traditional and contemporary hair styles for men and women.
Pepsi Beverages Company Winston-Salem, NC Trade Resolution Specialist and Customer Contact Specialist 02/2006 to 10/2011
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Provided cross training to 7 staff members.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Trained 10 new employees.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked with several software systems,including SAP, ERT, Oracle, and CTS
Sonic Drive-In & Little Caesar's Pizza Winston-Salem, NC Assistant Manager 01/2003 to 01/2005
  • Managed team of 13 of professionals.
  • Successfully executed opening and closing procedures
  • Implemented training course for new recruits - increasing profitability.
  • Manufactured weekly work schedules and submitted payroll.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Resolved guest complaints promptly and professionally.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Worked well with teammates and openly invited coaching from the management team.
  • Prevented store losses using awareness, attention to detail and integrity.
Sally Beauty Supply Winston-Salem, NC Sales Associate 01/2002 to 01/2003
  • Doubled Item of the Month sales 3 months in a row.
  • Described merchandise and explain operation of merchandise to customers.
  • Computed sales prices, total purchases and processed payments.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Facilitated monthly and quarterly physical inventory counts.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Education
Cosmetology June 2012 Empire Cosmetology School, Lowell, Massachusetts
  • Recipient of Student of the Month Award
  • Hair treatment training
  • Sanitation training
  • Haircutting and Chemical Services training
  • Emphasis in relaxers and styling
  • 100% Attendance
  • 99% Grade Average
  • Styled models for Lowell's Winter Fest 2012
  • Participated at the Future pro Expo, Hershey, PA in May 2012 - Braiding Competition
  • Mentored fellow students
Bachelor of Arts: Business Management 2011 Winston-Salem State University, Winston-Salem, NC
  • Advanced coursework in Business Administration
  • Coursework in Marketing and Advertising
  • Coursework in minor Accounting and Economics
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Resume Overview

Companies Worked For:

  • Manpower/IBM/Pepsi
  • Dellaria Salon
  • Pepsi Beverages Company
  • Sonic Drive-In & Little Caesar's Pizza
  • Sally Beauty Supply

School Attended

  • Empire Cosmetology School
  • Winston-Salem State University

Job Titles Held:

  • Customer Contact Specialist
  • Salon Assistant
  • Trade Resolution Specialist and Customer Contact Specialist
  • Assistant Manager
  • Sales Associate

Degrees

  • Cosmetology June 2012
    Bachelor of Arts : Business Management 2011

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