Customer Care Specialist Xerox DSS Child Support Resume Example Xerox Local & State Solutions

CUSTOMER CARE SPECIALIST XEROX-DSS CHILD SUPPORT

Career Overview

Highly enthusiastic dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Customer Service Specialist!
Strong communication, organizational, and leadership skills
Ability to work in a team environment or independently
Exceptional attention to detail.
Energetic work attitude

Sharp problem solver
Seasoned in conflict resolution
Experienced multi-tasking abilities and focus – gets the job done!
Excellent research and organizational skills. Strong ability to find the answers.

Accomplishments

Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

Customer Care Specialist Xerox-DSS Child Support
February 2014 to August 2014Xerox Local & State Solutions － Isle Of Palms, SC

Responded to escalated requests received via email by researching case files and State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail concerning all 7 counties-Charleston, Dorchester, Berkeley, Colleton, ,Jasper, Beaufort & Allendale Responded to escalated requests received from referral from Call Center regarding Child Support Cases
Responsible to contacting custodial / non-custodial parents & out of state Child Support Specialists via telephone Responsible for the enforcement of non-payment by contacting courts, attorneys, initiating License Revocations, checking database for SSA, SSI, Wages, CHIPS, employment & checking Beaufort, Colleton, & Charleston Court screen for payments & Arrears Responsible for setting cases to Arrears Only, Dismissal's & Closing out cases per referral.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Administrative Support Specialist
August 2012 to May 2013Homeland Security － Charleston, SC

Answered phones and operated general office machines.
Reviewed electronic database records for openings and rescheduling account statuses and customer concerns
Assisted customers with concerns and complaints.
Created new processes and systems for increasing customer service satisfaction.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Worked under strict deadlines and responded to service requests and emergency call-outs.

Medical & Clinical Benefit Specialist
February 2012 to January 2013Insphere Insurance Solutions － Daniel Island, SC

Provide phone-based enrollment into the Program for eligible individuals & Sales Reviewed electronic database records for openings and rescheduling account statuses and customer concerns
Handled over 100 inbound/outbound calls with hospitals, home health agencies, wound care centers, and/or physician offices.
Obtained prescriptions, letter of medical necessity, supply justifications forms, wound measurements, wound history, and other medical documentation to meet the requirements of Medicare Insurance.
Maintained confidentiality of info obtained per HIPPA policies & recorded actions taken on patient accounts in HERO Support Log
Developed highly empathetic client relationships and earned reputation for exceeding sales goals report which is submitted to supervisor daily.

Administrative Support Specialist
September 2011 to February 2012SC Highway Patrol － Charleston, SC

Answered phones, operated general office machines Data entry, filing, copying, binding
Managed quality communication, customer support and product representation for each client.
Dispatched Incoming calls to appropriate authorities
Attended local, regional and national trade shows for product development training as defined by territory needs.
Reviewed electronic database records monitoring customer concerns.
Provided accurate information to sources to assist community in safety.

Administrative Support Specialist
March 2006 to May 2010Charleston Aviation Authority － Charleston, SC

Answered phones, data entry, filing, copying, binding, operated general office machines.
Guaranteed positive customer experiences and resolved all customer complaints.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Dispatched appropriate personnel in emergency & non-emergency situations.

Administrative Support Specialist
July 2004 to January 2006Isle of Palms PD － Isle Of Palms, SC

Answered phones, operated general office machines Data entry, filing, copying, binding.
Dispatched Incoming calls to appropriate authorities.
Reviewed electronic database records for openings and rescheduling.
Provided accurate information to sources to assist community in safety Followed regulations and safety laws.

Educational Background

Associate : Criminal Justice, 8 2001Brevard College － Melbourne, FLCriminal Justice

Customer Care Specialist Administrative Support/Sales Receptionist Office Operations Client Relations/Insurance Team Support Medical & Clinical Services Document Management Team Support/training Confidential Correspondence

Skills

Strong data entry, 45 wpm and 10-key skills

•Proficient in Windows Systems & Microsoft Suites

•Proficient in Claim processing, Researching, Filing, & Medical terminology

•Proficient with a Dispatch CAD System

•Adult & Pediatric First AID/CPR/AED Certified

Resume Overview

Companies Worked For:

Xerox Local & State Solutions
Homeland Security
Insphere Insurance Solutions
SC Highway Patrol
Charleston Aviation Authority
Isle of Palms PD

School Attended

Brevard College

Job Titles Held:

Customer Care Specialist Xerox-DSS Child Support
Administrative Support Specialist
Medical & Clinical Benefit Specialist

Degrees

Associate : Criminal Justice , 8 2001
Customer Care Specialist Administrative Support/Sales Receptionist Office Operations Client Relations/Insurance Team Support Medical & Clinical Services Document Management Team Support/training Confidential Correspondence

Customer Care Specialist Xerox-DSS Child Support Resume Example

Resume Score: 90%

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