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Customer Care Specialist Xerox-DSS Child Support Resume Example

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CUSTOMER CARE SPECIALIST XEROX-DSS CHILD SUPPORT
Career Overview

Highly enthusiastic dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

  • Customer Service Specialist!
  • Strong communication, organizational, and leadership skills
  • Ability to work in a team environment or independently
  • Exceptional attention to detail.
  • Energetic work attitude
  • Sharp problem solver
  • Seasoned in conflict resolution
  • Experienced multi-tasking abilities and focus – gets the job done!
  • Excellent research and organizational skills. Strong ability to find the answers.
Accomplishments
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Customer Care Specialist Xerox-DSS Child Support
February 2014 to August 2014 Xerox Local & State Solutions － Isle Of Palms, SC
  • Responded to escalated requests received via email by researching case files and State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail concerning all 7 counties-Charleston, Dorchester, Berkeley, Colleton, ,Jasper, Beaufort & Allendale Responded to escalated requests received from referral from Call Center regarding Child Support Cases
  • Responsible to contacting custodial / non-custodial parents & out of state Child Support Specialists via telephone Responsible for the enforcement of non-payment by contacting courts, attorneys, initiating License Revocations, checking database for SSA, SSI, Wages, CHIPS, employment & checking Beaufort, Colleton, & Charleston Court screen for payments & Arrears Responsible for setting cases to Arrears Only, Dismissal's & Closing out cases per referral.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Administrative Support Specialist
August 2012 to May 2013 Homeland Security － Charleston, SC
  • Answered phones and operated general office machines.
  • Reviewed electronic database records for openings and rescheduling account statuses and customer concerns
  • Assisted customers with concerns and complaints.
  • Created new processes and systems for increasing customer service satisfaction.
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Medical & Clinical Benefit Specialist
February 2012 to January 2013 Insphere Insurance Solutions － Daniel Island, SC
  • Provide phone-based enrollment into the Program for eligible individuals & Sales Reviewed electronic database records for openings and rescheduling account statuses and customer concerns
  • Handled over 100 inbound/outbound calls with hospitals, home health agencies, wound care centers, and/or physician offices.
  • Obtained prescriptions, letter of medical necessity, supply justifications forms, wound measurements, wound history, and other medical documentation to meet the requirements of Medicare Insurance.
  • Maintained confidentiality of info obtained per HIPPA policies & recorded actions taken on patient accounts in HERO Support Log
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals report which is submitted to supervisor daily.
Administrative Support Specialist
September 2011 to February 2012 SC Highway Patrol － Charleston, SC
  • Answered phones, operated general office machines Data entry, filing, copying, binding
  • Managed quality communication, customer support and product representation for each client.
  • Dispatched Incoming calls to appropriate authorities
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Reviewed electronic database records monitoring customer concerns.
  • Provided accurate information to sources to assist community in safety.
Administrative Support Specialist
March 2006 to May 2010 Charleston Aviation Authority － Charleston, SC
  • Answered phones, data entry, filing, copying, binding, operated general office machines.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Dispatched appropriate personnel in emergency & non-emergency situations.
Administrative Support Specialist
July 2004 to January 2006 Isle of Palms PD － Isle Of Palms, SC
  • Answered phones, operated general office machines Data entry, filing, copying, binding.
  • Dispatched Incoming calls to appropriate authorities.
  • Reviewed electronic database records for openings and rescheduling.
  • Provided accurate information to sources to assist community in safety Followed regulations and safety laws.
Educational Background
Associate : Criminal Justice, 8 2001 Brevard College － Melbourne, FL Criminal Justice
Customer Care Specialist Administrative Support/Sales Receptionist Office Operations Client Relations/Insurance Team Support Medical & Clinical Services Document Management Team Support/training Confidential Correspondence
Skills

Strong data entry, 45 wpm and 10-key skills

•Proficient in Windows Systems & Microsoft Suites

•Proficient in Claim processing, Researching, Filing, & Medical terminology

•Proficient with a Dispatch CAD System

•Adult & Pediatric First AID/CPR/AED Certified



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Resume Overview

Companies Worked For:

  • Xerox Local & State Solutions
  • Homeland Security
  • Insphere Insurance Solutions
  • SC Highway Patrol
  • Charleston Aviation Authority
  • Isle of Palms PD

School Attended

  • Brevard College

Job Titles Held:

  • Customer Care Specialist Xerox-DSS Child Support
  • Administrative Support Specialist
  • Medical & Clinical Benefit Specialist

Degrees

  • Associate : Criminal Justice , 8 2001
    Customer Care Specialist Administrative Support/Sales Receptionist Office Operations Client Relations/Insurance Team Support Medical & Clinical Services Document Management Team Support/training Confidential Correspondence

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