Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to  calls in queue per minute.
Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow.
Answered a large volume of calls from Medicare subscribers regarding benefits and claims information.
Answered a large volume of emails via Egain and telephone calls from subscribers and Group Coordinators regarding benefits, claims and eligibility. Provided excellent customer service while adhering to the quality guidelines that were set by the company. Contributed to a team effort to meet and exceed service production and quality goals. Assisted other areas of customer service when necessary.
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