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Customer Care Specialist Resume Example

Resume Score: 65%

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CUSTOMER CARE SPECIALIST
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability

  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude

Accomplishments

Managed call flow with up to [25] calls in queue per minute. 

Experience
September 2012
to
January 2013
HumanaTampa, FLCustomer Care Specialist

Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow. 

Answered a large volume of calls from Medicare subscribers regarding benefits and claims information. 

July 1999
to
July 2012
Blue Cross and Blue Shield of AlabamaBirmingham, ALCustomer Care Coordinator

Answered a large volume of emails via Egain and telephone calls from subscribers and Group Coordinators regarding benefits, claims and eligibility. Provided excellent customer service while adhering to the quality guidelines that were set by the company. Contributed to a team effort to meet and exceed service production and quality goals. Assisted other areas of customer service when necessary. 

Education
1985
Jackson Olin High SchoolBirmingham, AL, USAHigh School Diploma: General
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Humana
  • Blue Cross and Blue Shield of Alabama

School Attended

  • Jackson Olin High School

Job Titles Held:

  • Customer Care Specialist
  • Customer Care Coordinator

Degrees

  • High School Diploma : General

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