Security Officer with over 3years in the security field, including client and public relations and supervisory skills. Dedicated and trustworthy professional committed to training and coaching as well providing creative solutions to difficult situations.
Staffing and scheduling
Interviews and interrogations
MARRIOTTFebruary 2008 to April 2015Customer Care Reservation Specialist MIAMI, FL
Answer calls and greet guest appropriately.
Make and confirm reservations.
Modify and cancel reservations.
Compute bills, collect payments, and make change for guests.
Check to ensure that appropriate changes were made to resolve customers' problems.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
File and maintain records.
MONITORING INTERNATIONALAugust 2006 to January 2008Dispatching Manager MIAMI, FL
Managed staff schedules for all shifts and events.
Developed and implemented training procedures for all newly hired personnel.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Monitoring InternationalJuly 2004 to July 2006Security Dispatcher Miami, FL
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
response requirements and relative priorities of situations, and
dispatch units in accordance with established procedures.
Record details of calls, dispatches, and messages.
Maintain access to, and security of, highly sensitive materials.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
status charts and computer screens, and contact emergency response
field units to determine emergency units available for dispatch.
NORTH MIAMI SENIOR HIGHJun 2005High School Diploma: General StudiesMIAMI, FL, UNITED STATES