customer care representative iii resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Documentation and reporting
New Product Information
Customer Complaint Resolution
Knowledge trees
Inbound Customer Service
CRM
Professional telephone demeanor
Multi-line phone talent
Service standard compliance
Medical terminology knowledge
Work History
Customer Care Representative III , 01/2014 to 07/2019 Anthem, Inc. – Cabot, AR,
Resolved concerns with products or services to help with retention and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Logged call information and solutions provided into internal database.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Coordinated logistics and verified equipment shipment pricing and availability.
Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Wrote and proofed orders to reflect proper pricing and discounts.
Responded to customer needs through competent customer service and prompt problem-solving.
Coordinated timely responses to online customer communication and researched complex issues.
Assisted call-in customers with questions and orders.
Described product highlights and benefits to help guide purchasing decisions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Scheduler, Office Specialist , 01/2013 to 06/2014 Senior Care Partners – City, STATE,
Partnered with management team to coordinate on-boarding and off-boarding processes.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Supported coordination of benefits open enrollment activities and process.
Maintained office supplies, distributed mail, and processed invoices for payment.
Documented human resources records and maintained confidentiality of sensitive personal information.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Oversaw and managed hiring process and assisted human resources.
Reviewed and screened applicant resumes to identify qualified candidates.
Maintained work structure by updating job requirements and job descriptions for positions.
Customer Care- Surgical Technologies, 01/2013 to 01/2014 Medtronic-ENT, NT, Navigation – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Pre-Access Associate, Scheduler, Office Specialist, 01/2002 to 08/2012 Diagnostic Cardiology And Associates – City, STATE,
Verified insurance coverage and obtained pre-authorizations.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Coordinated with facilities to set up surgeries for Cardiac Physicians
Checked patients in and out and collected payments.
Educated patients about surgeries and provided treatment plan documentation.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Carried out front office duties utilizing data entry skills in framework of medical database.
Answered phone calls and messages for 10-physicians in Cardiac medical facility, scheduling appointments and handling patient inquiries.
Obtained payments from patients and scanned identification and insurance cards.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Acted as first point of contact and set appointments for prospective clients.
Assisted office team by making phone calls, copies and appointments.
Handled complaints and questions, and re-directed calls to other team members.
Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma: , Expected in to Robert E. Lee High - Jacksonville, FL, GPA:
: Technical Certificate in Office Management, Expected in 05/2014 to Florida State College of Jacksonville - Jacksonville, FL, GPA:
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