customer care representative ii resume example with 13 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Also, a well organized administrative professional and skilled accounting clerk with over 10 years of experience.

  • Expert at collecting, compiling and summarize data
  • Customer Service
  • Customer Relationship Management
  • Medical Terminology
  • Inbound and Outbound Call Management
  • Typing speed 50 WPM, an expert at data entry/10 Key
  • Effective time management
  • Complaint resolution
  • Creative problem solving
  • Ability to work independently with minimal supervision or within a team environment.
11/2021 to Current
Customer Care Representative II Cenergy Evansville, IN,
  • Answer high call volumes of customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintain HIPAA Privacy Rule with each call.
  • Educated customers about plan benefits, billing, payment processing and support policies and procedures.
  • Problem solve while work efficiently to fix any client benefit issues.
  • Place pharmaceutical mail orders for members.
  • Provides empathetic and member centric service while exceeding member’s expectations.
  • Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved.
  • Data entry and time management.
  • Research and respond to customer requests relating to member ID cards, premium questions and eligibility changes or issues.
  • Uses Microsoft Teams to communicate with superior and coworkers to assist and answer questions or concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
05/2018 to 08/2022
Sr Accounts Receivable-Admin Assistant Prestonwood Baptist Church Inc Prosper, TX,
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.
  • Use time management skills to produce monthly billings for contract work, price and bill extra work orders, execute change orders, process payments and apply them to each project.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Communicate with jobsite foreman/supervisors to keep track of contract control - Change Orders.
  • Process mechanics liens and releases for each project.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Keep flexibility throughout the day in order to quickly move to other tasks if needed.
  • Analyzed contract data between contractor and subcontractor to check for errors and inaccuracies.
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence.
  • Manage complex calendars and scheduling requirements; ensuring alignment with priorities.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
02/2010 to 11/2010
Bookstore Clerk Los Medanos College Bookstore City, STATE,
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
04/2002 to 05/2009
Sr Accounts Payable - Admin Assistant Wayne Swisher Cement Contractor Inc. City, STATE,
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Matched approx 500+ purchase orders with corresponding invoices - Coded and input each invoice into Starbuilder accounting system.
  • Ensured all invoices have been properly entered to the right General Ledger accounts within the accounting software, reconcile vendor accounts each month.
  • Make daily, weekly, and monthly check runs for invoice payments.
  • Monitor all of business charge cards and report and discrepancies or unauthorized transactions.
  • Office management - Checked stock and ordered supplies for the office.
  • Produce emails, spreadsheets, memos, letter of correspondence to vendors, customers, and staff.
  • Opened credit accounts with venders to make company purchases.
  • Maintain confidentially of organizational information. Continuing to improve the payment process.
  • Plan and prepared for monthly employee meetings.
  • Maintain monthly equipment costing records for jobs.
  • Made company bank deposits at the local bank branch.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education and Training
Expected in 03/2018 to to
Bachelor of Science: Health Sciences
California State University - East Bay - Hayward, CA
Expected in 08/2015 to to
Associate of Arts: Behavioral And Social Science
Los Medanos College - Pittsburg, CA,
Expected in 05/2015 to to
Associate of Arts: Math & Science
Los Medanos College - Pittsburg, CA,
Expected in 06/1998 to to
High School Diploma:
Prospects High School - Antioch, CA,

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Resume Overview

School Attended

  • California State University - East Bay
  • Los Medanos College
  • Los Medanos College
  • Prospects High School

Job Titles Held:

  • Customer Care Representative II
  • Sr Accounts Receivable-Admin Assistant
  • Bookstore Clerk
  • Sr Accounts Payable - Admin Assistant


  • Bachelor of Science
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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