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Customer Care Representative Humana Pharmacy Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Data evaluation
  • Conflict mediation
  • Customer relations
  • Payment processing
  • Data entry
  • Direct sales
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Credit card payment processing
  • Call Center Operations
  • Quality control
  • High-energy attitude
  • Typing skills
  • Multi-tasking skills
  • Problem solving skills
  • Product organization
  • Business development understanding
Education and Training
Sandalwood High School Jacksonville, FL Expected in 06/2008 High School Diploma : - GPA :
Florida State College At Jacksonville Jacksonville, FL Expected in 12/2019 Associate of Arts : - GPA :
University of North Florida Jacksonville, FL Expected in Bachelor of Science : Health Sciences - GPA :
Experience
American Senior Communities - Customer Care Representative/Humana Pharmacy
Seymour, IN, 09/2019 - Current
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Assessed customer account information to determine current issues and potential solutions.
  • Processed customer account changes using proprietary software.
  • Delivered customer support to high call load each shift.
  • Process payments
  • Prescription refills
  • Prescription order status
  • Verify insurance coverage
  • Education and ensure timely delivery to those patients reaching out.
  • Ranked in top level for customer satisfaction among team members.
Erickson Living - International Longshoreman Association 1408
Pompton Plains, NJ, 03/2017 - 09/2019
  • Supervised loading and unloading of products.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Applied defensive driving and safety techniques to prevent accidents.
Brooks Rehab Home Health - Home Health Aide
City, STATE, 01/2013 - 07/2017
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted with client personal care needs to foster independence and well-being.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Coordinated community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supported effective care for managed home care patients by observing health status and monitoring conditions.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Delivered activities that provided cognitive stimulation and entertainment.
  • Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
  • Assisted patients with personal care to alleviate burden on family members.
Brooks Rehabilitation Hospital - Certified Nursing Assistant
City, STATE, 12/2014 - 07/2016
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Collected and documented vital signs to track current patient conditions.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Comforted patients and provided each with reassurance and encouragement.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Assisted over 15 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Kept rooms clean, stocked and sanitized for proper infection control.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Assisted physicians with conducting examinations and patient scans during diagnostic processes.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Helped patients with personal care needs such as feeding, grooming and toileting.
  • Performed basic treatments such as passive range of motion, simple dressing changes, skincare, thermal applications, non-sterile soaks, perineal care and glucose testing.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
  • Organized games and other activities to engage clients and offer mental stimulation.

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Resume Overview

School Attended
  • Sandalwood High School
  • Florida State College At Jacksonville
  • University of North Florida
Job Titles Held:
  • Customer Care Representative/Humana Pharmacy
  • International Longshoreman Association 1408
  • Home Health Aide
  • Certified Nursing Assistant
Degrees
  • High School Diploma
  • Associate of Arts
  • Bachelor of Science