customer care representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer Care Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and trust between the customer and company.

  • Quick problem solver
  • Courteous, professional demeanor
  • High energy
  • Guest relations professional
  • Detail-oriented
  • Conscientious
  • Active Learning
  • Active Listening
  • Customer and Personal Service
  • Reading Comprehension
  • Time Management
  • Computers and Electronics Coordination
  • Critical Thinking
  • Judgment and Decision Making
Work History
Customer Care Representative, 02/2018 - Current
Alight DE, State,
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Microsoft Excel to track requests, document problems and record solutions offered.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained friendly and professional customer interactions at all times.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Housekeeper, 07/2015 - 02/2018
The Harbor At Hickory Hill Prattville, AL,
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Service, clean, or supply restrooms.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Request repair services and wait for repair workers to arrive.
  • Sort, count, and mark clean linens and store them in linen closets.
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Move and arrange furniture and turn mattresses.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
  • Requisition supplies or equipment needed for cleaning and maintenance duties.
  • Assign duties to other staff and give instructions regarding work methods and routines.
  • Answer telephones and doorbells.
  • Vacuum rugs and carpeted areas in offices, lobbies and corridors.
  • Polish glass surfaces and windows.
  • Dust picture frames and wall hangings with a cloth.
  • Polish all metal hardware fixtures.
  • Accept accountability for all assigned building keys, master keys and access cards.
Mail Clerk, 09/2013 - 05/2016
Bok Financial Tempe, AZ,
  • Seal or open envelopes, by hand or by using machines.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations in order to detect any malfunctions.
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
  • Read production orders to determine types and sizes of items scheduled for printing and mailing.
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
  • Clear jams in sortation equipment.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Inspect mail machine output for defects; determine how to eliminate causes of any defects.
  • Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.
  • Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
  • Wrap packages or bundles by hand, or by using tying machines.
  • Stamp dates and times of receipt of incoming mail.
  • Fold letters or circulars and insert them in envelopes.
  • Operate computer-controlled keyboards or voice recognition equipment in order to direct items according to established routing schemes.
  • Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
  • Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
  • Add ink, fill paste reservoirs, and change machine ribbons when necessary.
  • Answer inquiries regarding shipping or mailing policies.
  • Sell mail products, and accept payment for products and mailing charges.
Bachelor of Arts: History, Expected in 12/2016
Maryville College - Maryville, TN,
Status -
  • Majored in History
  • Minored in International Studies
  • Member of Phi Alpha Theta
  • Graduated with 3.39 GPA
  • Dean's List Fall Semester of 2013
High School Diploma: , Expected in 05/2012
Heritage High School - Maryville, TN,
Status -

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Resume Overview

School Attended

  • Maryville College
  • Heritage High School

Job Titles Held:

  • Customer Care Representative
  • Housekeeper
  • Mail Clerk


  • Bachelor of Arts
  • High School Diploma

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