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customer care representative resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate skilled Healthcare professional committed to optimal patient care and assisting medical staff critical support. Well organized and versed in medical terminology. Over 15 years providing hands on support with assisting with Self-Administer medications, patient and family support. Wide range of administrative task. Outstanding problem solving and active listening skills, able to diffuse difficult patient situations with tact and ease. Highly organized, with great attention to detail and follow–through.

Key Skills
  • Secretarial support in areas of scheduling, typing, and customer service.
  • CPR, First Aid
  • Clinical Review
  • Patient Relations
  • Assistant with Activities of Daily Living.
  • Diagnostic Testing
  • Staff Scheduling, training, and development
  • HIPPA Compliance
  • Assistance with Self Administer of Medication
  • Medical Terminology
  • Specimen Handling
  • Insurance Practices
  • Client documentation
  • Compassionate client care
  • Care plan management
  • Knowledge of state regulations
  • Clerical
  • MS Office
Professional Experience
10/2021 to 03/2022
Medication Technician Tutera Senior Living Mattoon, IL,
  • Prepared 50+ various medications per shift to distribute to patient orally, topically or through inhalation.
  • Assisted with Self Administration of medications on schedules to alleviate symptoms and improve quality of life.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted patients with personal care and Activities of Daily Living
  • Maintained medication stock and cleaned patient rooms and equipment.
08/2016 to 07/2021
Home Health Aide One80 Intermediaries Phoenix, AZ,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Transported clients to doctor's appointments and errands.
09/2017 to 12/2020
Patient Care Coordinator/Med Tech Willow Bay Assisted Living , STATE,
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Received deliveries from pharmacy; check
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
03/2012 to 09/2017
Patient Care Coordinator/Supervisor Living Legends Assisted Living City, STATE,
  • Oversaw the operation of the facility
  • Perform clerical duties; various filing and maintaining patient and employee files are compliant with state regulations.
  • Maintained nursing staff by recruiting, selecting, orienting, training and scheduling 35-40 Certified Nurse’s Aides and auxiliary staff.
  • Provided assigned assistance with nursing care plan under facility Administrator.
  • Maintained patient care records by documenting
  • Assisted with Self-Administration of medications to residents; storage procedures and controlled substance regulations.
  • Maintained medication cart inventory to MOR. ordering needed medications and supplies; maintain correct medication labeling and orders.
04/2021 to Current
Home Care Provider Aetna Insurance City, STATE,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Ran errands for clients and appointments to maintain wellness and support ADL’s
  • Followed care plan and directions to assist with Activities of Daily Living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Tracked and reported clients' progress based on observations and conversations.
05/2021 to Current
COVID-19 Tester Company Name City, State,
  • Collected and prepared nasal-pharyngeal samples for PCR and Rapid testing of COVID-19 in accordance with standard methods and processes.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Prepared, processed, and analyzed lab samples.
  • Managed departmental inventory and supply ordering.
  • Oversaw operations for Registration department and trained staff.
Education and Training
Expected in 2012 to to
Certified: Health Administration
Atlantic Technical College - Pompano Beach, FL
GPA:
Expected in 2009 to to
Certified: Home Health Aide
Florida Nursing Assistant Academy - Coral Springs, FL,
GPA:
Expected in 2001 to to
High School Diploma:
Plantation High School - Plantation, FL
GPA:

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Resume Overview

School Attended

  • Atlantic Technical College
  • Florida Nursing Assistant Academy
  • Plantation High School

Job Titles Held:

  • Medication Technician
  • Home Health Aide
  • Patient Care Coordinator/Med Tech
  • Patient Care Coordinator/Supervisor
  • Home Care Provider
  • COVID-19 Tester

Degrees

  • Certified
  • Certified
  • High School Diploma

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